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Troubleshooting
If a problem occurs with your MP350, please first check the information listed below before taking your MP350
for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service
center, or local Transcend branch office. We also have FAQ and Support services on our website.
Operating system cannot detect the MP350
Check the following:
Is your MP350 properly connected to the USB port? If not, unplug it and plug it in again.
Is your MP350 connected to the Mac keyboard? If so, unplug it and plug it into an available USB port
on your Mac computer.
Is the USB port enabled? If not, refer to the users manual of your computer (or motherboard) to
enable it.
Cannot Power ON
Check the following:
Is the MP350 connected to your computer? If so, unplug it.
Is the battery out of power? If so, please plug the player into a USB port to recharge it. The battery
may drain if connected to a computer that is off or in sleep or standby mode. Always ensure the
computer is on to charge successfully.
Cannot transfer files to the MP350
Unplug the MP350 from your computer, wait a moment, and plug it back in. If this does not work, use a paperclip
or pencil tip to hold down the “Reset” button for 3 to 5 seconds.
Buttons arent working
Is the Lock button enabled ( )? If so, press and hold the Lock button to unlock ( ).
Cannot hear audio playback
Have you transferred any music files to the MP350? If not, then you must first do so. (Only Mpeg I
Layer 3 and WMA files compressed at a rate of 32Kbps320Kbps, and WAV files are supported.)
Are the earphones properly connected to the earphones jack? If not, reconnect them.
Is the volume loud enough? If not, increase the volume level until the music can be heard.
Song/album/artist name is not displayed correctly on the screen
The default language of the MP350 is English. Please change the players Language setting to the
appropriate language for the content you are trying to display. EX: if your players language is set
to English and you want to display Japanese characters, you must first select Japanese in
the Settings / Language menu to display the Japanese text correctly.
ID3 tag information has display priority on the screen of the MP350. You can modify the ID3 tag by
using Windows Media Player or Winamp.
39


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