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User’s Manual Wi-Fi Extender+
27
5. HowtotroubleshootwhentheSoftAPprocessfails?
Press and hold the Reset button for about 5 seconds or until the Status, 2.4G and 5G LEDs start
to flash, then release the button. When the Status, 2.4G and 5G LEDs are flashing green, follow
the Kasa app’s prompts to set up your Wi-Fi Extender+ again. Alternatively, you can set up the
Wi-Fi Extender+ using a web browser on your computer.
6. WhatshouldIdowhenIcannotaccesstheextender’swebinterfaceusingacomputer?
Make sure that your mobile device or computer is connected to the extended network. If you
have not congured the Wi-Fi Extender+, connect to the default network name (SSID): TP-
LINK_2G_EXT_XXXX or TP-LINK_5G_EXT_XXXX.
Make sure that your computer is set to obtain an IP address automatically (DHCP).
7. WhichdevicescanIplugintotheSmartPlug?
You can plug in your electronic devices and small appliances, such as lamps, humidiers,
portable heaters, and fans.
8. WhatshouldIdowhentheplugged-indevicewon’trespondtoKasa’scommands?
Make sure the device plugged into the Smart Plug is switched to ON.
Check your network connectivity.
Check the extender’s connection.
Check if the 2.4G and 5G LEDs are lit green. If they are flashing green or off, reconnect the Wi-Fi
Extender+ to your Wi-Fi network.
Restart your router and/or the Wi-Fi Extender+ by unplugging it and plugging it back in.
Factory reset the Wi-Fi Extender+. Refer to the Troubleshooting #1.
9. HowdoIpairtheWi-FiExtender+withAmazonEcho?
Visit www.tp-link.com/en/faq-944.html or within the Kasa Help section for pairing instructions, then
you can interact with your plugged-in devices using voice recognition. For example, to command
Alexa to turn on the Wi-Fi Extender+ named “Bedroom Lights”, simply say, “Alexa, turn on Bedroom
Lights.
Usage Tips
Place your Wi-Fi Extender+ midway between your wireless router and the Wi-Fi “dead” zone.
Avoid physical obstructions and radio interference in the surrounding area.
Support
If you encounter any issues with the Wi-Fi Extender+ or conguration, please visit
www.tp-link.com/support for web support and troubleshooting information.
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