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User’s Manual Wi-Fi Extender+
26
Troubleshooting
Frequently Asked Questions
1. HowdoIrestoremyextender’scongurationtoitsfactorydefaultsettings?
There are two methods to factory reset the Wi-Fi Extender+. Keep in mind that factory resetting the
Wi-Fi Extender+ will erase all of your custom settings (such as network settings, schedules, and
admin account credentials) and return them to an out-of-box conguration.
Via the Reset button
With the Wi-Fi Extender+ powered on, press and hold the Reset button for about 10 seconds, or
until all the Status LED starts to flash amber rapidly, then release the button.
Via the extender’s web interface
Launch a browser and log in at http://www.tplinkrepeater.net. Under the Settings tab, go to
SystemTools>Backup&Restore. Then, click the FACTORY RESTORE button under Factory
Default Restore section.
2. Iforgotmypassword,whatshouldIdo?
There are two types of passwords: Wi-Fi password and admin password that is used to access the
extender’s web interface.
Wi-Fi password
The Wi-Fi password to connect to your extended network is the same as your main (host)
network.
Admin account password
The default Admin account’s username and password are “admin” (all lowercase).
3. WhatshouldIdowhentheStatusLEDisOFF?
Check your network connectivity.
Avoid placing the Wi-Fi Extender+ near potential sources of radio signal interference such as
microwave ovens, cordless phones, baby monitors, and motor-driven appliances.
Soft reset the Wi-Fi Extender+ and repeat the app onboarding process.
Factory reset the Wi-Fi Extender+ and try to add it to your network again.
4. WhatshouldIdoifthe2.4Gand5GLEDskeepflashinggreenorareOFF?
When the 2.4G and 5G LEDs are flashing green, the Wi-Fi Extender+ is in the SoftAP mode, you
need to set up the extender using Kasa or its web-based user interface.
If both of the LEDs are not illuminated, which means the Wi-Fi Extender+ is not connected to
your router, press and hold the Reset button for 5 seconds until the Status, 2.4G, and 5G LEDs
start to flash to initiate the SoftAP mode. Then, launch the Kasa app and add the extender again.
29


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