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Torqeedo Cruise 3.0 FP Manual

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approved or recommended by Torqeedo.
• previous maintenance or repairs have not been carried out by companies
authorised by Torqeedo or if anything other than original replacement
parts have been used. This applies unless the end customer can prove that
the facts justifying the rejection of the warranty claim did not favour the
development of the defect.
In addition to the claims arising from this warranty, the end customer has
statutory warranty claims arising from his purchase contract with the respective
dealer, which are not restricted by this warranty.
12.3 Warranty process
Compliance with the warranty process described below is a prerequisite for the
fullment of warranty claims.
For the smooth processing of warranty claims, we ask you to take the following
instructions into account:
• Please contact Torqeedo Service in the event of a complaint. They will give
you an RMA number if necessary.
• In order for Torqeedo Service to process your complaint, please have your
service check folder, your proof of purchase and a completed warranty
form to hand. The warranty form is enclosed with these instructions. The
information on the warranty form must include contact details, details of
the product being claimed, serial number and a brief description of the
problem.
• When transporting products to Torqeedo Service, please note that improper
transport is not covered by warranty or guarantee.
If you have any queries about the warranty process, please contact us using the
details on the reverse.
12 General warranty conditions
12.1 Warranty and liability
The statutory warranty is 24 months and covers all components of the Cruise
system.
The warranty period starts from the day of delivery of the Cruise system to the
end customer.
12.2 Scope of warranty
Torqeedo GmbH, Friedrichshafener Straße 4a D-82205 Gilching, Germany,
guarantees to the end customer of a Cruise system that the product will
be free from defects in material and workmanship during the period of
coverage specied below. Torqeedo shall exempt the end customer from the
costs of remedying a defect in material or workmanship. This obligation of
indemnication does not apply to all incidental costs caused by a warranty claim
and all other nancial disadvantages (e.g. costs for towing, telecommunication,
food, accommodation, lost use, lost time, etc.).
The warranty ends two years after the date of delivery of the product to the end
customer. Products that are used - even temporarily - for commercial or ofcial
purposes are excluded from the two-year warranty. The statutory warranty
applies to these. The warranty claim expires six months after discovery of the
defect.
Torqeedo decides whether defective parts are repaired or replaced. Distributors
and dealers who carry out repair work on Torqeedo motors have no authority
to make legally binding declarations on behalf of Torqeedo. Wearing parts and
routine maintenance are excluded from the warranty.
Torqeedo is entitled to refuse warranty claims if
• the warranty has not been properly submitted (in particular, contacting us
before sending in the claimed goods, submitting a fully completed warranty
form and proof of purchase, refer to the warranty process).
• there has been improper handling of the product.
• the safety, handling and care instructions in the manual have not been
followed.
• prescribed maintenance intervals were not observed and documented.
• the purchased item has been converted, modied or equipped with parts
or accessories in any way that are not part of the equipment expressly
… 85 …


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