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115
As an example for a complex configuration let's assume following customer require-
ment will have to be met:
During office hours automatic greeting and signalling the call to a three person
group. In case of subscriber busy or absent (not at the desk for a short period of
time) the call shall be forwarded to the company's voice mailbox.
Solution:
Two profiles are needed, time control and one group.
In „day“ profile „Greeting and transfer“ will have to be set up as well as group 20 with
subscribers 21,22, and 23. That group will have to operate in „Linear mode with
timeout“, drop subscriber will have to be subscriber 30 with activated personal an-
swering machine (in this case: company's voice mailbox). All calls (MSNs) will have
to be assigned to „Greeting and transfer“.
In „night“ profile all calls (MSNs) will have to be assigned to subscriber 30. This
makes sure that outside the office hours only the company's voice mailbox will be
addressed.
Switching between the profiles can be either carried out automatically via time con-
trol, or manual via web interface, or with system telephones (tiptel.com 411 and 811).
115


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