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not have nay influence on other local subscribers. Forwarded calls will be treated like
internal calls, i.e. in case the mobile is busy it will jump on to the next extension. Log-
ging on or off is possible as well (see above).
If you want to integrate someone into a group who has no local extension just set up
a new subscriber. This subscriber will not have to be assigned to a real existing
phone. Just set up call forwarding.
Voicebox as drop extension (with tiptel VCM-Module)
In case all subscribers are busy the last option is to forward the caller to a voicebox.
Just set up one more subscriber who does not have to be assigned to a real existing
phone. Just enable his/her personal answering machine. If possible use a very short
answering delay.
Different companies - one telephone system
With tiptel.com 411 or tiptel.com 811 the operator can see at a system telephone
which external phone number has been called and answer accordingly. A very com-
fortable solution is using the tiptel VCM-Module when e.g. you are only using one
phone number: The „Automatic switchboard“ option says hello to the caller and asks
him/her to dial a certain number to reach e.g. XYZ company or ABC company, tech-
nical support, hotline, etc. The target phone, however, is always the same as you e.g.
are alone in your office in the evening. It would help you just to see the dialled num-
ber as this will be always the same. The „Automatic switchboard“ option, however,
will replace the calling party's number with information on the number dialled to
reach the desired company or department. So, you can see on your phone whether
the called wants to talk to XYZ or ABC company, technical support, or hotline, what-
soever.
So-called „From - For“–display on TIPTEL system-phones also supports CNIP (name
display) - i.e. in the display you see something like „call from Miller LTD for technical
support of ABC LTD“.
Greeting and answering machine
The optional tiptel VCM-Module e.g. allows you to use an option called „Greeting and
transfer“. First thing the caller hears is a friendly message while the assigned phones
are already ringing. This way you can avoid repeating the same text again and again
and the called person will only have to say his or her name. In case the called person
has his/her answering machine running, it can happen that the machine will pick up
the call immediately after the greeting - depending on how long that address is. It is
advisable to programme the answering delay accordingly.
114


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