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Should your THOMAS TWIN T2 PARQUET not function to your satisfaction, first use the check list given below whether the cause of the irregularity
is just a small matter, before you contact the Customer Service Department.
Occurring irregularities,
faulty functions - Reasons, elimination
General (all functions)
The appliance cannot be started up
Are the mains connection cable, plug and plugbox in order? Before checking disconnect the
main power supply plug. Necessary repairs must be carried out by an authorised specialist.
Is the appliance switched on? Check
Dust vacuuming (dry vacuuming)
Dust is discharged while vacuuming
Has the AQUAFILTER system been installed in accordance to the operating instructions?
Is sufficient water in the waste water tank and is the suction filter fully immersed in the water
bath? Check
Is the suction filter blocked directly by dirt or are the jets blocked in the appliance intake?
Dismantle and clean or rinse out with water.
Suction power slowly decreases
Is the HEPA filter blocked? Clean the HEPA filter.
Are nozzles, suction tube or suction hose blocked by coarse dirt? Stretching the hose
during operation will release any dust and dirt and clear the stoppage.
Inadequate suction power
Is the Aqua injection nozzle blocked in the appliance intake? Dismantle and clean or rinse
out with water.
Is the HEPA filter blocked? Clean HEPA filter.
Are nozzles, suction tube or suction hose blocked by coarse dirt? Stretching the hose
during operation will release any dust and dirt and remove the stoppage.
Is the housing cover properly locked? Check.
Is the electronic suction power regulation set to MIN? Set suction power to MAX (orange
lamp lights up).
Is the mechanical suction power regulation on the hand grip open? Close the slider on the
hand grip.
A large number of water drops have
accumulated on the inside of the housing
cover
In all probability there is too much dust in the AQUAFILTER system
Clean the AQUAFILTER system, renew the water
Wash-vacuuming
The suction power decreases suddenly
Is the waste water tank full (float has responded)? Empty the tank.
Is the appliance standing at an angle (has the float responded)? Stand the appliance on
an even surface and switch the appliance off and on again.
Water is escaping from the blow-out
openings on the appliance
Is the float in the waste water tank dirty and is the float switch no longer functional, i.e. it
does not respond if the tank is full? Clean float and hinge.
Has the waste water tank been fitted together with the anti-splash grid, wet filter and motor
protection filter? Switch off the appliance immediately, dry the appliance and fit missing parts.
An unusually large pool of water has
collected in the suction chamber (a few
drops are absolutely normal)
Are seals and sealing surfaces extremely dirty? Clean.
Did you forget to fit the wet filter or the anti-splash grid? Check.
Unusual heavy development of foam in
the waste water tank
Have you used the Original THOMAS cleaning concentrate? Replace
No cleaning liquid is provided although
the pump is switched on
Is there any cleaning liquid in the fresh water tank? Refill
Is the spraying nozzle blocked? Place nozzle in luke-warm water and afterwards blow free
strongly.
Is the tank connection opening blocked? Remove fresh water tank and thoroughly suck
free the tank connection opening (connection point between fresh water tank and housing)
with the crevice nozzle to remove any possible contamination and dirt.
Is there too much residual moisture in the
system and liquid is no longer sucked up
properly
Is the electronic suction power regulation set to MIN? Set suction power to MAX (orange
lamp lights up).
Is the mechanical suction power regulation on the hand grip open? Close the slider on the
hand grip.
Is the nozzle really flat on the floor? Hold nozzle slightly more vertically.
Troubleshooting
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