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Appendixes
A. FAQ
Q1. I cannot access the web UI of the AP after entering 192.168.0.254. What should I do?
A1. Check the following items:
Verify that the IP address of your computer is 192.168.0.X (X: 2~253).
Clear the cache of your web browser or replace the web browser, and try login again.
Disable the firewall of your computer or replace the computer, and try login again.
If two or more APs are connected to your network without an AP controller or a router equipped with
the AP controller functionality, connect one of the APs to your PoE switch and change the IP address of
the AP. Repeat this procedure to connect the other APs to the PoE switch and change the IP addresses
of the APs.
The AP may be being managed by an AP controller and therefore its IP address is no longer
192.168.0.254. In that case, log in to the web UI of the AP controller to view the new IP address of the
AP, and log in to the AP using the new IP address.
If the problem persists, restore the factory settings of the AP and try login again.
Q2. My wireless AP controller cannot find the AP. What should I do?
A2. Check the following items:
Verify that the devices are connected properly and the AP has started.
If VLANs have been defined on your network, verify that the corresponding VLAN has been added to
your AP controller.
Restart the AP or restore the factory settings of the AP, and try scanning the AP again.
Q3. I forget the login user name and password of the AP. What should I do to log in to the web UI of the AP?
A3. Try login with the default IP address 192.168.0.254 and default user name and password admin. If login fails,
restore the factory settings and use the default login information to try login again.
Q4. I cannot access the web UI of the AP. What should I do to restore the factory settings?
A4. After the AP is powered on, use a paper clip to hold down the reset button for 8 seconds and then wait
about 1 second. After the factory settings are restored, configure the AP again.
Q5. What should I do if a computer connected to the AP displays an IP address conflict message?
A5. Check the following items:
Verify that the IP address of the computer is not used by another device on your LAN. The default IP
address of the AP is 192.168.0.254.
Verify that the static IP addresses assigned to computers on your LAN are not used by other devices.
For more technical assistance, visit our website at http://www.tendacn.com or send your question to
support@tenda.cn. We will help you resolve your problem as soon as possible.
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