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OptionAdvancedReset. Close browser, and enter again. If the problem is still not solved, then
because that browser is not compatible with. Change another browser, like IE6, IE8 and so on.
5. Why videos on camera are not true in color?
Cameras with CMOS chips are sensitive to light. Videos may not look good in color with dark
light or equipped infrared lens. To avoid this problem, please use CMOS cameras with dual filter
or a color lens.
6. Why smartphone viewing image is not clear?
Because the CloudNeteye default value of video quality is low, so the resolution is limited, you
can set by yourself. Run CloudNeteye, find the small triangle in device list, touch it enter into
Edit camera >Advanced Settings >Advanced >Video setting>Video Quality page, change
video quality to “Medium “High” or “Max”. Note: The video quality is higher, the greater
consumption of mobile broadband traffic. To save your smartphone broadband traffic, select the
appropriate video quality.
7. Why my camera cannot connect to the existing wireless Router?
Before you connect to the existing wireless router, you must first connect your PC to the camera
via an Ethernet cable and then enter WEB UI to configure some basic settings, or use
CloudNeteye” or “CloudNeteyeForPC” to set WiFi.
8. My camera cannot be reset. What should I do?
Press the Reset button for about ten seconds when your camera is connected to power source.
9. Why do I have to reconfigure the camera to wirelessly connect to my wireless Router every
time when the Router restarts? Sometimes I cannot even search the wireless network of my Router.
A. Manually set your wireless Router’s channel to any number between 1and 11. Do NOT use
channel 12 or channel 13.
B. Make sure your Router’s SSID is a combination of letters and numbers and does not include
any special characters, Chinese characters or symbols!
C. Manually specify your wireless Router’s security settings, say, WPA2-PSK, AES. Do NOT use
the Auto option.
D. After you configured your Router as required above, connect your PC to the camera via an
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