742851
44
Zoom out
Zoom in
Previous page
1/46
Next page
44
FAQ
1. After I connect the camera according to guide of Setup Wizard, and add camera by smartphone
scanning UID QR code, it shows Unknown device. Why?
When you run CloudNeteye for the first time, make sure your smartphone and camera connect to
the same Wi-Fi Router.
(1) Check the camera’s power connection is normal or not. Check the camera’s LED is on or not,
if not bright, then check the camera’s power connection.
(2) Check the camera connect to Internet correctly or not.
Camera must connect to the Router’s LAN port, and check the Router’s LAN port LED is on or
not. If no light, replace the Ethernet cable and try again.
The camera is unable to connect to the port of DSL MODEM, Cable MODEM, PON MODEM
that cascade to the Router.
(3) If still can’t view camera, enter Router configuration page to check if the DHCP function is
ON.
Verify that DHCP function is ON. Because IP Camera’ IP default to obtain from DHCP server.
2. When view with smartphone, camera shows On Line, but the picture is black screen, and need
wait for a moment, then the image display correctly. Why?
Because the video quality level is setted up too high, and the network is not good enough, so the
camera response delayed. Change setting according to the next steps: Click “ ” or “
Click Edit Camera or Advanced Setting Video Quality, reduce a level (quality levels are
Max/High/Medium/Low/Min).
3. Run CloudNeteye APP on smartphones, why can't search camera?
Before running CloudNeteye APP, please according to the quick installation guide instruction,
run setup wizard, complete the camera configuration.
Before running CloudNeteye APP, please ensure that your smartphone and the camera is
connected to the same Router. Smartphone can via WI-FI to connect to the Router.
4. Why I fail to recording. When click Record to TF/SD Card, then click Apply to save setting,
But after I refresh the page, the status still “Off”. Reset browser first: Tool Internet
44


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Tenda C5s at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Tenda C5s in the language / languages: English as an attachment in your email.

The manual is 2,08 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info