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Appendix 3 Troubleshooting
This chapter provides solutions to problems that may occur during
installation and operation of the device. Read the following if you are
running into problems. If you cannot find solutions here, please go to
our website www.tenda.cn or E-mail to support@tenda.cn for help.
1. Q: I entered the devices LAN IP address in the web
browser but cannot access the utility. What should I do?
1 Verify physical connectivity by checking if corresponding ports link
LED lights up. If not, try a different cable.
2 verify the devices mode. In wireless router mode, the devices
LAN/WAN port functions as a WAN port only, so you can access its
web-based interface via wireless connection only. In wireless access
point (AP) mode, you must specify an IP address for your computer
(between 192.168.2.2~192.168.2.254) to access its web-based
interface.
3) Click Start" -- “Run”, enter cmd and thenping 192.168.2.1on
appearing CLI to diagnose whether your PC has connected to the device
or not. If ping succeeds, then check whether the Proxy Server feature is
enabled on your browser. If enabled, disable it immediately. In case that
ping fails, press and hold the "RESET" button on your device for over 7
seconds to restore factory default settings, and then run
ping192.168.2.1 again.
4) Contact our technical support for help if the problem still exists after
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