52
EN
Trouble shooting guide
Problem Cause Solution
Fixed white indicator light.
• Starting a cooking cycle
without preheating.
• 2 possible options:
- allow to cook, but you must monitor
the cooking (white LED = manual
mode)
- stop the appliance, remove the food,
close the appliance properly,
reprogram the appliance and wait
until end of preheating.
The appliance stops during
the pre-heating or cooking cycle.
• The appliance has been
kept open for too long
while preheating or
cooking.
• The appliance has been
idle too long after the
end of warm up or keep
warm.
• Disconnect the appliance from the
mains leave for 2-3 mins, restart the
process. The next time you use the
appliance, make sure you open and
close it briefly for best cooking results.
If the problem continues, contact your
local Tefal Customer Service.
Indicator flashing after
placing the food on the cooking plates.
• Not sensing the food.
Meat thickness too thin.
• You must confirm the start of the
cooking by pressing the button .
Flashing white indicator light.
+ button flashing
or button flashing
• Appliance failure.
• Appliance stored or
used in a room that
is too cold.
• Disconnect and reconnect your
appliance and immediately restart
a preheat cycle.
If the problem persists, contact
your Customer Service.
The appliance no longer beeps.
I have put in my food and closed the
appliance but cooking has not started.
• Your food has a depth
thicker than 4 cm.
• Your food is under
4 mm thick.
• You have not waited
for the appliance to
pre-heat.
• Food must not be thicker than 4cm.
• You must confirm the start of the
cooking by pressing the button OK.
• Wait for the audible beep and the
cooking level indicator to flash purple
before adding food.
I have put in my food but the indicator
stays on PURPLE .
• You have not
completely opened the
grill when putting on
the food.
• Completely open the grill then close it.
• Not sensing the food.
Meat thickness too thin.
Minimum thickness =
4mm
• Confirm the start of the cooking
by pressing the button .
Tip, especially for meat: the cooking results on the preset programmes may vary depending on origin, cut and
quality of the food being cooked, the programmes have been set and tested for good quality food.
