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助与支持 - Felaqua Connect
如果Felaqua Connect出现任何机械问题,请不要尝试自行修理,而应通
联系我们的客支持团队。
的猫不欢使用该产品
执行󶐎󹰕上关于胆小宠物的建议延长不在水罐中加水的时间帮助它们适应。
确保定期换水以持新鲜。
估宠物的饮水环境。它们是否总是从某个固定角度靠近碗?尝试更改Felaqua Connect的
让宠物感到更舒适。
尝试不同的位置。猫在饮水位置方面可能非常挑剔。请遵循󶐎󹰕上的建议。
Felaqua Connect无法识别出我的宠物饮水
确认使的是质碱性电池,并且保电池的负极方向正󱷨󸇘󶐎󹰕)。
保宠物的微芯片或项圈标签ID已分配到Felaqua Connect请在应用程序的家庭部分查看
已分配的宠物。
,并
将Felaqua Connect远离任何金属器具或电器。
检查区域内有无明显的电气噪声源例如照明灯发生故障不断闪烁。如果您怀疑有通过
系我们的客户支持团队。
估您的宠物如何饮水和接近Felaqua Connect。如果他们经常从侧面饮水,请重新放置
Felaqua Connect让它们可太偏的角度饮水。这样有助于他们的微芯片或项圈标签进入检
测范围内。
如果上述方法无效请与兽医确认宠物的微芯片是否正常工正常位置。如果微芯片
出现严重移位则会很难读取。如遇此情形您可以使用Sure Petcare射频项圈标签(可通过
获取)将该标签附在宠物的项圈然后重复󾎠󱰗󲰷󵒜”的
程( 󱷨󸇘󶐎󹰕)。
如果您持续遇到微芯片或项圈标签检测问题通过联系我们的客
户支
Felaqua Connect漏水
首先请确保产品放置在平整的水平表面上。
如果此问题仍存在,则可能是水罐盖未拧紧。取下水罐并小心地倒掉碗里的水,后尽将盖子
拧紧。
回空碗然后重新安装水罐如果水仍然会溢出碗,通过联系
我们的客支持团队。
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