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助与支持 - 集线器
红色
您的集线器失去与Felaqua Connect的连接。
如果󱷺󶸑󲍨󸗜󶱭󸰬󶆫󱓩󹞨󵅎󶭮󷋩线器底的按10钟以恢复出厂设置。
如果󱷺󶸑󲍨󸗜󶱭󲰏󳟸󱹖󹛻󳺲󹞲󹞨󵅎󶭮󷋩请尝试重启集线器。断开插座电源,等待30秒后再重新
接通。如果双耳保持绿色长亮数分钟表示集线器已重新连接。
也可以尝试󴁍󳵫󹣹󶮋󽗉󱚅󶱭,步 󶐎󹰕如果此方法无效则需要将集线器移到
近Felaqua Connect的位置 - 请参阅以下内容。
使集线靠近,请尝试使用更长的网线将其连接到路由器。
,建 󵥟󱰒󵗂(Ethernet over power adapter)。该设备可插入
电源插座,方便将集线器从靠近Felaqua Connect的位置连接到互联网。
双耳交替闪烁(红绿色)
集线器无法连接Sure Petcare服务器。互联网连接不稳定时可能会出现此问题。
请尝试重启集线器即断开插电源等待30秒再重新接通如果双保持绿色长亮数分钟
表示集线器已重新连接。
如果以上法均无效,请确保您的互联网路由器已打开他设备上的互联网连接正常。
果其他设备上也无尝试关闭路由器,待30秒后再重新打开
如果他设备上的网络正常请尝试重新连接路由器和集线器的网线确保网线插入到位,有时
看起来是插着但其实可能并没有插好
如果您仍然遇到连接问题,请通过s联系我们的客支持团队。
红色长
集线器正在进行固件更新。请耐心等待集线器双耳变为绿色。过程不会超过两分钟。固件更新完
成后线器将需要重新启动。集线器会显示准备指示灯顺序󱷨󸇘󶐎󹰕)。
滞后
如果在应用程序中发现某些消息显示滞后则可是因为集线器与Felaqua Connect的连接不稳
为提高消息传输速更改线的位置,骤请参见󶐎󹰕
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