consumer and user, including labour and materials.
In any case, repairs under warranty shall be carried out by SUNSTECH’s Official Technical Assistance Service or its authorized
distributors.
3. Conditions for the warranty to be exercised
To exercise the legal and commercial warranty, it is necessary to submit documentary evidence showing the delivery and/or
purchase date of the product, whether the invoice, receipt, delivery slip or sealed and dated warranty card. Documents which have
been tampered with or falsified will not be accepted.
The consumer shall contact SUNSTECH’s Customer Service Team using the website (under the support section) and will be informed
about what action to take. At that time, the consumer shall have to provide a clear description of the malfunction o r the lack of
conformity of the product with the contract.
In any case, repairs under the warranty shall be carried out by SUNSTECH’s Official Technical Assistance Services or its authorized
distributors so that SUNSTECH can be held responsible u nder the legal and/or commercial warranty.
4. Exceptions
The warranty does not foresee or include periodic maintenance or product installation revisions.
In addition, the product will not be considered as lacking conformity in relation to the contract and therefore, it will not be covered
by the legal or commercial warranty when:
•
The lac
of conformity corresponds to a discrepancy with the safety standards or the local or national techniques of a different
country to the one it was originally designed and produced in;
•
This product or any of its identification features (number of series, etc.) have been partially or completely opened, assembled,
unassembled, handled and/or repaired by a person not part o f SUNSTECH’s Official Technical Assistance Services team or its
authorized distributors
•
The lack of conformity is a result of an incorrect installation (except if the installation has been carried out by one of SUNSTECH’s
authorized sellers or under its responsibility, or by the consumer following SUNSTECH’s installation instructions) or an abusive or
inadequate use of the product, including but not limited to, a usage that is not in accordance to the normal purpose of the
product or the directions for use and maintenance, as defined by SUNSTECH;
•
The lack of conformity has been caused by a computer virus, an act ion or a manipulation of passwords, software installation,
manipulation or reinstallation, etc.;
•
The lack of conformity is due to the use of accessories, chargers or consumables that are not SUNSTECH originals and therefore
are not designed for that product;
