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Problem Possible cause What to do
After moving the
DVB-T2 Receiver
to another room/
area you are no
longer able to
receive digital
reception.
The antenna signals are too
weak.
Press INFO on the remote control to keep
the signal bars on screen and adjust the
Indoor antenna for maximum reception.
Alternatively, do a rescan of the channels.
The signal strength/quality
might be less than before, if
using an indoor antenna.
When using an active antenna, check if the
antenna power setting is On.
Try using an outdoor antenna.
The receiver
switches off
or to standby
automatically.
The Auto Standby function is
enabled and has reached the
set time.
Disable Auto Standby. Refer to the user
manual of your receiver for details.
Forgotten PIN
code/password.
The default PIN is 0000 or 1234 (refer to
the user manual of your Device).
Contact your local Service Hotline or send
an email to our Support via www.strong.tv
Forgotten
channel lock
code.
Contact your local Service Hotline or send
an email to our Support via www.strong.tv
Playback of video
(or Timeshift) is
causing picture
freeze/macro
blocks or similar
distortion,
especially on HD
content.
The read/write speed of your
USB device could be too low.
Make sure to use a USB storage device
with sufficient speed and space. Pen drives
(‘USB sticks') may not support sufficient
speed.
The USB
storage device
is not working
properly.
The power consumption is
too high.
Connect an extra power supply adapter to
your USB HDD device.
The USB device is formatted
incorrectly.
Format the USB device on a PC to FAT 32.
Recording is no
longer possible.
The selected storage medium
is full.
Delete existing recording(s).
Attach and use another storage medium.
The receiver
automatically
switches off after
a certain time.
The Auto Standby function is
enabled.
Check the Auto Standby setting and
disable if necessary.
24


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