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11. Warranty and Guarantee for STEVENS
Bicycles
11.1. Warranty
Your STEVENS bicycle was manufactured with care. Normally it is deliv-
ered to you by your STEVENS dealer fully mounted. As direct purchaser
you have full warranty rights within the first two years after purchase.
Please contact your STEVENS dealer in the event of defects. To ensure a
smooth handling of your claim, it is necessary to present your receipt,
your bike card, the handover report and the stamped service reports.
Therefore, please keep these documents in a safe place.
To ensure a long service life and good durability of your STEVENS bicy-
cle, use it only for its intended purpose (see chapter “Before Your First
Ride“). Please also observe the permissible load specifications as spec-
ified there and in the bike card. Be sure to strictly follow the mounting
instructions of the manufacturers (above all the tightening torques of the
bolts) as well as the prescribed maintenance schedule. Please observe
the checks and routines that are listed in the present user manual and
the manuals supplied or the replacement of safety-relevant components,
such as handlebars, brakes etc, if necessary.
11.2. A Note on Wear
Some components of your STEVENS bicycle are subject to wear due to
their function. The rate of wear will depend on care and maintenance and
the way you use your pedelec (mileage, riding in the rain, dirt, salt etc.).
Bicycles that are often left standing in the open may also be subject to
increased wear through weathering.
These wearing parts require regular care and maintenance. Nevertheless,
sooner or later they will reach the end of their service life, depending on
conditions and intensity of use. These components must be replaced once
they have reached their limit of wear:
a. Drive chain
b. Brake pads
c. Brake fluid (DOT)
d. Brake discs/rotors
e. Brake cables and housings
f. Seals of suspension elements
g. Grip coverings or bar tape
h. Bowden cables and housings
i. Chainrings
j. Tyre
k. Sprockets
l. Saddle covering
m. Pulley wheels
n. Lubricants
Warranty and Guarantee
Note:
The coating/paint of frames
and forks is subject to par-
ticular consideration, i.e. the
coating is, by nature, exposed
to stress during use and can
wear down or be aected
by minor damage. This type
of wear or damage as a
result of mechanical stress
(e.g. scratches due to rough
contact with other objects) is
not covered by the terms of
warranty.
Note:
The law referring to full
warranty rights is only valid in
the countries where the law
has been ratied according
to the renewed European
regulations. Please inform
yourself about the situation in
your country.
67


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