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Warranty and Guarantee
14. Warranty and Guarantee for STEVENS
Bicycles
14.1. Warranty
Your STEVENS bicycle was manufactured with care. Normally it is deliv-
ered to you by your STEVENS dealer fully mounted. As direct purchaser
you have full warranty rights within the first two years after purchase.
Please contact your STEVENS dealer in the event of defects. To ensure a
smooth handling of your claim, it is necessary to present your receipt,
your bike card, the handover report and the stamped service reports.
Therefore, please keep these documents in a safe place.
To ensure a long service life and good durability of your STEVENS bicy-
cle, use it only for its intended purpose (see chapter “Before Your First
Ride“). Please also observe the permissible load specifications as spec-
ified there and in the bike card. Be sure to strictly follow the mounting
instructions of the manufacturers (above all the tightening torques of
the bolts) as well as the prescribed maintenance schedule. Please ob-
serve the checks and routines that are listed in the present user manual
and the manuals supplied or the replacement of safety-relevant compo-
nents, such as handlebars, brakes etc, if necessary.
14.2. A Note on Wear
Some components of your STEVENS bicycle are subject to wear due to
their function. The rate of wear will depend on care and maintenance
and the way you use your pedelec (mileage, riding in the rain, dirt, salt
etc.). Bicycles that are often left standing in the open may also be sub-
ject to increased wear through weathering.
These wearing parts require regular care and maintenance. Neverthe-
less, sooner or later they will reach the end of their service life, depend-
ing on conditions and intensity of use. These components must be re-
placed once they have reached their limit of wear:
a. Drive chain
b. Brake pads
c. Brake fluid (DOT)
d. Brake discs/rotors
e. Brake cables and housings
f. Seals of suspension elements
g. Grip coverings or bar tape
h. Bowden cables and housings
i. Chainrings
j. Tyre
k. Sprockets
l. Saddle covering
m. Pulley wheels
n. Lubricants
Note:
The coating/paint of frames
and forks is subject to
particular consideration, i.e.
the coating is, by nature,
exposed to stress during use
and can wear down or be
aected by minor damage.
This type of wear or damage
as a result of mechanical
stress (e.g. scratches due to
rough contact with other
objects) is not covered by
the terms of warranty.
Note:
The law referring to full
warranty rights is only valid
in the countries where the
law has been ratied accord-
ing to the renewed European
regulations. Please inform
yourself about the situation
in your country.
75


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