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Starkey TruLink for Android app Manual

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12. Do I need to disconnect and re-pair my hearing aids from and to my Android device after I
upgrade to a newer operating system?
No, you should not have to do this.
13. My Android device is not included on the Android compatibility list, are there plans to publish
a list of devices that are incompatible with the TruLink app?
No, we do not plan to publish a list of devices that are incompatible with the TruLink app. There are
hundreds of device models spread among dozens of manufacturers; we will continue to publish a list of
supported devices/Android operating systems at www.TruLinkHearing.com. However, do feel free to
inquire by calling us at (800) 721-3573.
14. I tried to edit a hearing aid memory in my TruLink app and got a message to enable Location
Services. How do I do this?
If you are receiving this message whenever you go to edit a memory. You most likely have the location
service in Battery Saving mode. To fix this:
a. Open Settings > Location.
b. Select Mode, then High Accuracy.
15. When I purchased my hearing aids, I was told that they were compatible with Android
devices. Now I am being told that I cannot stream calls from my device to my hearing aids.
Why is this?
Android compatible hearing aids communicate through a protocol called Bluetooth Low Energy, which is a
variant of Bluetooth. This protocol does not have a defined standard for audio streaming and as such cannot
be done with Android devices at this time. We are supporting work by the Bluetooth Special Interest Group
to define and implement an audio streaming standard. Audio streaming is available on Apple
®
products by
virtue of a proprietary method created by Apple.
16. If I cannot stream directly from my Android device to my hearing aids using the TruLink app,
then what features does TruLink have?
With an Android device, the TruLink app allows you to change memories and hearing aid volume, create
additional memories customized to specific environments and geotag automatic custom memories. There
are currently no hearing aids that can stream directly with an Android device. If you wish to have this feature,
please review our Z Series
™
platform that couples with our SurfLink
®
Mobile.
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