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After pairing your hearing aids once again and opening the TruLink app, you will be prompted to select the
boxes to the right of the hearing aids, then tap Connect.
7. I can see the TruLink app in the Google Play store on my Samsung Galaxy S
®
5, but not on my
spouse’s Motorola
®
Droid
Maxx. Why is this?
We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the
complex nature of the Android platform and many different types of products utilizing this platform, we test
each product separately and will provide compatibility information as we complete our rigorous testing.
8. When will TruLink be available for my Windows
®
device?
There are no current plans to make our apps compatible with Windows devices.
9. Where can I find a list of Android devices and operating system versions on which the
TruLink app is supported?
Visit www.TruLinkHearing.com for updated Android compatibility information.
10. Where can I get a printed user manual for the TruLink app for my Android device?
For your convenience, we have included a user manual inside the TruLink app:
a. Tap on the gear-shaped Settings icon.
b. Select Manuals.
11. Why does my Android device find only one of my hearing aids and not the other?
How do I fix this?
A possible cause for this is a weak battery. Try inserting a new battery in the affected hearing aid.
3


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