Reader™ User Guide
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Top page > Other Information > Troubleshooting > Reader Device
Reader Device
Power On/Off
The Reader cannot turn on.
● The Reader cannot be operated if connected to your computer and set to USB storage mode. Disconnect the USB cable from the
Reader.
● Moisture condensation may have occurred. Wait for a few hours and then turn on the Reader.
● If the battery is completely depleted, power will not be supplied to the (Power) button. Connect the Reader to your computer via the
USB cable; the Reader will automatically turn on approximately 5 minutes later. Wait until the Reader turns on before trying to operate it.
The Reader cannot turn off or enter sleep mode.
● If the Reader screen freezes and stops responding, the (Power) button will also not work. In this case, reset the Reader. See Details.
The Reader automatically enters sleep mode or turns off.
● To conserve the battery’s charge, the Reader includes a power management feature. Upon entering sleep mode, the Reader will
automatically turn off after approximately 2 days* of disuse.
* If the battery’s charge is low, the Reader may automatically turn off after about 1 hour. However, when playing audio or viewing a slideshow,
this feature does not work.
Battery
Cannot charge the Reader.
● If you use other than the supplied USB cable to charge the Reader, it may not charge correctly. To charge the Reader, use only the
supplied USB cable and, optionally, the AC Adapter (PRSA-AC10/PRSA-AC1A, not supplied). See Details.
● If you are charging from the USB port on your computer, make sure that the Reader is connected directly to the USB port with the
supplied USB cable. Do not use a USB hub.
● The battery has not been given enough time to fully charge. Charge the Reader until the icon changes to the icon. (The
charge icon does not indicate the remaining battery power while charging.)
Battery life seems short.
● The Reader may not have been charged fully. Make sure that you charge the Reader until changes to .
● The operating temperature is below 5°C (41°F). This is due to the battery characteristics and not a malfunction.
● The Reader requires power while in sleep mode. If you are not planning to use the Reader, turn it off instead of leaving it in sleep mode.
● If you are not browsing on the Web, exit [Browser] by pressing the (Home) button.
● The icon in the status bar indicates that the Reader is playing audio. Audio playback consumes battery power. Go to the audio player
and pause playback if necessary. See Details. The Reader does not automatically enter into sleep mode while playing audio.
● The Reader battery gradually discharges when not in use for a prolonged period of time. Before turning on the Reader after a prolonged
period of disuse, charge the Reader again.
● If you are not using wireless communications, turn off Wi-Fi. See Details.
● If you are charging the Reader via a USB connection to your computer and the computer enters sleep mode or standby mode, the
Reader will be unable to charge, and the battery may drain. When charging the Reader, confirm that your computer is on, and
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