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Troubleshooting
Computers
Symptom Cause Solution
You do not know if the OS
of your computer is
compatible.
p Check “Recommended computer environment” (page 51).
Your computer does not
recognize your camera.
The camera is turned off.
The battery level is low.
You are not using the supplied USB cable.
The USB cable is not connected firmly.
The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
PIXELA PTP Manager is not installed.
The camera was connected to a computer with
the USB cable before installing PIXELA PTP
Manager, so the device was not recognized by
the computer.
p Turn on the camera (page 17).
p Use the AC power adaptor or a fully charged battery back.
(page 16).
p Use the supplied USB cable.
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB MODE” is displayed on the LCD screen
(page 56).
p Disconnect the USB cables except for the ones connected to the
keyboard, the mouse, and your camera.
p Install PIXELA PTP Manager (page 52).
p Delete the device which is not recognized, then install PIXELA
PTP Manager (pages 52 and 60).
You cannot copy images. The camera is not correctly connected to your
computer.
You are not using the correct copy procedure for
your OS.
p Connect the camera and your computer correctly using the USB
cable (pages 52 and 56).
p Follow the designated copy procedure for your OS (page 51).
p If you are using the “PIXELA ImageMixer for Sony”
application software, click on HELP.
The image cannot be
played back on a
computer.
p If you are using the “PIXELA ImageMixer for Sony”
application software, click on HELP.
p Consult the computer or software manufacturer.
103


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