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Troubleshooting
An error is displayed when setting the custom white balance.
The custom white balance was performed at too short a distance using the flash. Or the
custom white balance was set with a vivid-colored subject. Be sure to put some distance
between the camera and the subject when firing the flash. Choose a white subject when setting
the custom white balance (page 48).
Refer to “Computers” (page 132) in conjunction with the following items.
Your camera cannot play back images.
Press the (Playback) button to turn to playback mode (t step 6 in “Read This First”).
The folder/file name has been changed on your computer (page 113).
When an image file has been processed by a computer or when the image file was recorded
using a model other than that of your camera, playback on your camera is not guaranteed.
The camera is in USB mode. Delete the USB connection (page 111).
The image does not appear on the TV screen.
Check [Video output] to see if the video output signal of your camera is set to the color system
of your TV (page 98).
Check whether the connection is correct (page 78).
If a USB cable is connected to the camera, disconnect the USB cable (page 111).
Your camera cannot delete an image.
Cancel the protection (page 89).
You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to
the LOCK position. Set the switch to the recording position (page 139).
You have deleted an image by mistake.
Once you have deleted an image, you cannot restore it. We recommend that you protect
images (page 89), or use the “Memory Stick Duo” with the write-protect switch and set the
switch to the LOCK position (page 139) to prevent accidental erasure.
You cannot display a (DPOF set) mark.
You cannot display (DPOF set) marks on RAW data files.
You cannot delete the folder in file browser index screen.
Once the folder in the recording medium was displayed on a Windows computer, you may not
be able to delete the folder. Delete the folder on a computer.
Viewing images
Deleting/Editing images
131


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