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Troubleshooting
Computers
Symptom Cause Solution
You do not know if the OS of
your computer is compatible.
p Check “Recommended computer
environment” (page 57).
You cannot install the USB
driver.
You are attempting to install the USB
driver on a machine that is not running a
supported OS.
p In Windows 2000, log on as Administrators
(authorized Administrators) (page 60).
Your computer does not
recognize your camera.
You are not using the supplied USB
cable.
The USB cable is not connected firmly.
[USB] is set to [PTP] in the [ ].
The USB connectors on your computer
are connected to other equipment besides
the keyboard, the mouse, and your
camera.
The USB driver is not installed.
The camera was connected to a computer
with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.
No “Memory Stick” is inserted.
p Use the supplied USB cable (page 69).
p Disconnect the USB cable, and connect it
again firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 69 and
92).
p Set it to [NORMAL] (page 92).
p Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and
your camera.
p Install the USB driver (pages 59 and 79).
p Delete the device which is not recognized, then
install the USB driver (pages 59 and 73).
p Insert a “Memory Stick.”
You cannot copy images.
The camera is not correctly connected to
your computer.
You are not using the correct copy
procedure for your OS.
p Connect the camera and your computer correctly
using the USB cable (page 69).
p Follow the designated copy procedure for your
OS (pages 57, 71, 74 and 80).
p If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.
85


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