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Sonos ZonePlayer 120
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3. Put 108 Mbps wireless routers into 54 Mbps mode.
Sonos cannot function properly when a router is operating in turbo mode. In order to
double the speed from 54 Mbps to 108 Mbps, the router goes into a wide
bandwidth mode which utilizes most of the 2.4 GHz spectrum that the FCC has set
aside for 802.11b/g devices. This means that interference (RF noise) will occur with
any other 2.4 GHz device that is not operating on the same channel as the 108
Mbps device (usually channel 6). While it is possible to put all of your wireless
devices on channel 6, it is unwise. The devices will have to compete for available
bandwidth, and your entire wireless network will become sluggish.
4. Change the wireless channel your Sonos system is operating on.
You can follow the steps below to change the wireless channel.
The Controller is acting sluggish, or all zones aren’t visible
You are probably experiencing wireless interference. Change the wireless channel
your Sonos system is operating on by following the steps below. If this does not
resolve the problem, please contact the Sonos Customer Support team and we’ll be
glad to help.
Using a Sonos Controller, touch Music MenuSettingsAdvanced
Settings. Touch Wireless Channel and choose another wireless channel from
the list.
Using the Desktop Controller software for Windows, select Preferences from
the File menu. Click the Advanced tab, and select another wireless channel.
Using the Desktop Controller software for Macintosh, select Preferences from
the Sonos menu. Click the Advanced tab, and select another wireless channel.
It may take several seconds for the switch to take effect. If you have music playing, a
short music dropout may occur during the wireless channel change.
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