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Sonos ZonePlayer 120
14
ENGLISH
ENGLISH
ENGLISH
ENGLISH
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos
uses to operate. First, disable all your firewalls and try to connect again. If this
resolves the problem, you should configure your firewall to work with the Sonos
Desktop Controller. Please go to our Web site at http://faq.sonos.com/firewall for
additional information. If this does not resolve the problem, you can try step 2 below.
2. Check the router
You can bypass your router’s switch to determine whether there are any router
configuration issues by connecting Sonos as depicted in the following illustration
(note that the ZonePlayer and the computer still have Internet access in this
configuration):
Be sure that your cable/DSL modem is connected to the router’s WAN
(Internet) port.
Temporarily remove any other components that are wired to your network.
Connect an Ethernet cable from the computer directly to the back of the
ZonePlayer, and then connect another Ethernet cable from the ZonePlayer
directly to one of the LAN ports on your router.
When you make a change to your network configuration, you may need to
power cycle the ZonePlayer by unplugging the power cord, and then plugging
it back in.
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