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S10564-00001_Rev-A_EN
15. Troubleshooting
Problem Possible causes Test/check Remedy
MEMO device type
error
System error All four LEDs blink cyclically
for a long time and then go out
for a short time. If voltage is
present, the operator lighting of
the carriage blinks an additional
four times.
MEMO can be deleted via the Radio
button, see Chapter "10.11 Deleting
all radio channels in the receiver".
Operator stops the
door during closing
and opens it partially
or completely
Door detected an
obstacle
Check whether there are any
obstacles in the movement
range of the door
Remove obstacle
If necessary, have door mechanism
checked and set by a qualied
specialist
Photo eye was
interrupted
Check LEDs on photo eye Remove obstacle
Photo eye defective or
misaligned
Align photo eye
Check wiring
If necessary, have the photo eye
replaced by a qualied specialist
Operator stops the
door during the
opening process and
moves a bit briey
in the door CLOSE
direction
Door has detected an
obstacle, photo eye and
safety device have been
disturbed
Check whether there are any
obstacles in the movement
range of the door
Check the weight balance of
the door - it must run smoothly
Check photo eye and safety
devices
Remove obstacle
If necessary, have door mechanism
checked and repaired by a qualied
specialist
The photo eye must be aligned;
if necessary, have it checked and
replaced by a qualied specialist
Operator lighting does
not work
Operator lighting
defective
Have carriage replaced by a new
one by a qualied specialist
Speed varies while
opening and closing
the door
Track dirty Clean with a moist lint-free cloth,
see Chapter "14.3 Care"
Chain tightened
incorrectly
Tighten the chain, see Chapter
"6.4 Installation of the operator
system for installation versions A
and B" or "6.5 Installation of the
operator system for installation
version C"
Weight balance of the
door has changed
Move the operator into the door
CLOSE position and check the
weight balance of the door
If necessary, have it checked,
adjusted or have components
replaced by a qualied specialist
85


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