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S10564-00001_Rev-A_EN
15. Troubleshooting
15.4 Troubleshooting table
Problem Possible causes Test/check Remedy
The operator opens
the door when the
transmitter or control
device is actuated but
does not close it.
Photo eye and safety
device have been
destroyed
Check photo eye and safety
devices
Remove obstacle
The photo eye must be aligned
If necessary, have it checked and
replaced by a qualied specialist
Automatic closing
function activated
Wait to see whether the operator
starts automatically after
30 seconds
Automatic closing function
deactivated
Have the cause corrected by a
trained electrician
Operator cannot be
operated with the
control device.
No power Check power supply Check the power socket with a
different device, for example with a
lamp
End switch in carriage
defective
Unlock operator and push
carriage to the centre of the
track
Lock operator
Actuate transmitter
If the operator still does not
close and open, the end switch
is defective
Have the end switch replaced by a
qualied specialist.
The operator was
unlocked by the
emergency release
mechanism
Check that the door can be
moved manually
Pull the emergency release to
activate the operator, see Chapter
"13.7 Function of the emergency
release"
Control device incorrectly
connected to the operator
Check function of operator with
a transmitter
Check wiring, correct if necessary
Transmitter defective • Operator cannot be started with
the transmitter
Check transmitter power supply
If necessary, replace the battery of
the transmitter
If necessary, replace the transmitter
with a new one
Operator defective Operator cannot be started with
the transmitter or the connected
control device
Have operator repaired or replaced
by a qualied specialist
Electrical supply voltage
outside the approved
range
Have the mains voltage checked
by a trained electrician
Have the cause corrected by a
trained electrician
SAFETY safety input,
e.g. emergency stop,
triggered
Status LED is off, the status
LED flashes
Reset SAFTEY safety input, see
Chapter "11.9 Safety terminal"
When a button on the
transmitter is pressed,
the door does not
open or close.
Transmitter not
programmed
Radio LED does not light when
the transmitter is operated
Program transmitter
Battery in the transmitter
is at
Replace the battery of the
transmitter
Transmitter defective • LED on transmitter does not
light
Replace transmitter
Radio command
cannot be
programmed
Memory full All four LEDs blink cyclically for
about 3 seconds
Memory full, see Chapter
"10.5 Programming the
transmitter"
MEMO Identier error Incorrect MEMO All four LEDs blink cyclically for
a short time and then go out for
a long time.
The operator lighting of the
carriage blinks 4 times short and
4 times long.
Disconnect operator from the power
supply, unplug Memo,
re-supply operator with power
84


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