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S10931-00001_Rev-D_EN
16. Troubleshooting
Problem Possible cause Test/check Remedy
MEMO device type error
System error All four LEDs blink cyclically
for a long time and then go out
for a short time. If voltage is
present, the operator lighting
ofthemotorcarriageashes
an additional four times.
Memo can be deleted via the
Radio button, see chapter
"10.11 Deleting all radio
channels in the receiver"
Operator stops the
door during closing
and opens it partially or
completely.
Door has detected an
obstacle
Check whether there are
any objects in the movement
range of the door
Remove the object
If necessary, have door
mechanism checked and set by
aqualiedspecialist
Photocell was
interrupted
Check LEDs on photocell Remove obstacle
Photocell defective
or misaligned
Align photocell
Check wiring
If necessary, have defective
photocell replaced
Operator stops while
the door is opening
Door has detected
an obstacle
Check whether there are
any objects in the movement
range of the door
Check the weight balance of
the door - it must run smoothly
Remove obstacle
If necessary, have door
mechanism checked and repaired
byaqualiedspecialist
Operator lighting or the
Lumi pro
+
supplemental
lighting does not
function
Operator lighting
defective
Lumi pro
+
supplemental lighting
defective
Have motor carriage replaced with
anewonebyaqualiedspecialist
If necessary, replace Lumi pro
+
supplemental lighting
Speed varies while
opening and closing the
door
Track dirty Clean with a moist lint-free cloth,
see chapter "15.3 Care"
Chain tightened
incorrectly
Tighten the chain, see chapter
"6.4 Installing the operator
system for installation variants
A and B" or "6.5 Installing the
operator system for installation
variant C"
16.5 Replacing the motor carriage
The instructions for "Disassembling the motor
carriage" can be downloaded from SOMMER at:
www.sommer.eu
If applicable, save the existing settings on the existing
motor carriage via SOMlink and a WiFi-enabled device.
The settings can be transferred to the new motor
carriage later. The new motor carriage is in delivery
condition from the factory. After replacing the motor
carriage, make sure that used accessories have been
transferred to the new motor carriage.
Initial operation must be repeated, and the special
functions of the motor carriage must be reset, see
chapter "9. Initial operation" and "10. Connections
and special functions of the motor carriage."
Handheld transmitters which are used must also be
reprogrammed, see Chapter "10.5 Programming the
transmitter." On the other hand, handheld transmitters
do not have to be programmed if the Memo accessory
part has already been used.
After successful initial operation, run a function test and
a final test, see chapter "13. Function test and final
test."
INFORMATION
Save the existing settings of the motor
carriage with the help of SOMlink and
a WiFi-enabled device. After the new
motor carriage has been inserted,
reinstall the data.
79


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