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TROUBLESHOOTING
Problem Possible Causes What to do
When the machine
is switched on, the
Steam/Hot Water
light is flashing
Steam/Hot Water
dial is not in Standby
position
Turn the Steam/Hot Water dial to Standby
position. Machine will commence the nor-
mal heat up process.
Coffee does not
run through
Machine is not turned
on or plugged in
Water tank is empty
Coffee grind is too fine
Too much coffee
in the filter
Coffee tamped too
firmly
The filter is blocked
Ensure the machine is plugged in and the
POWER-button is flashing or lightning.
Refer to “Filling the Water Tank”
(page 73).
Ensure you use a suitable espresso grind.
Ensure the correct amount (page 82).
Refer to “Filling and Tamping Coffee
Grounds into the Filter Basket” (page 74).
Clean the filters. Refer to “Cleaning
the Filters, Portafilter and Group Head”
(page 90).
Coffee runs out
too quickly
The coffee grind
is too coarse
Not enough coffee
grounds in the filter
Coffee grounds not
tamped firmly enough
Ensure you use a suitable espresso grind.
Ensure the correct amount of coffee
grounds (page 82).
Refer to “Filling and Tamping Coffee
Grounds into the Filter Basket” (page 74).
Coffee is too cold Cups not preheated
Milk not heated
enough (for Cappucci-
no or Caffè Latte)
Preheat cups. Refer to “Heating Cup
or Glass” (page 85).
When the base of the jug becomes too hot
to touch this is when the milk is heated
at the correct temperature.
Refer to “Texturing Milk” (page 82).
No crema Coffee grounds are not
tamped firmly enough
Coffee grind is too
coarse
Coffee grounds are
not fresh
Filter holes are
blocked
Refer to “Filling and Tamping Coffee
Grounds into the Filter Basket” (page 74).
Ensure you use a suitable espresso grind.
Change old beans with fresh roasted or
pre-ground. Coffee grounds should not be
kept for longer than a week.
Use the fine pin on the cleaning tool to
clear the holes. Refer to Cleaning the Filters,
Portafilter and Group Head” (page 90).
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  • While making coffee, the machine (pump) stopped. It sounded like decompression, pffff......
    After a few hours, the pump still did not start up after starting the machine. What can be wrong? Submitted on 26-8-2022 at 11:12

    Reply Report abuse


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