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If you have Active Sync for a PDA or Palm pilot you may need to alter the
configuration of the connection settings so that the software does not
reserve the port. Please consult your manufacturer’s instructions in order
to do this. This also applies to mobile phone synchronisation software.
ERROR MESSAGE - 'There was a problem connecting to the
Performance Products server' This error message may have some ftp
error codes typically 12002, 12007, 12029, 12030, 12031.
If you get an error message with any of the codes listed above this
normally means there is something blocking communication between the
software, most typically a firewall, and our server. Windows Xp is
supplied with an 'Internet Connection Firewall'. Depending on which
Service Pack you have for this operating system you will need to access
the firewall settings and allow access for the software. We recommend
updating to Service Pack 2 as this will allow easier configuration.
If you have a Firewall on your computer the software may appear to hang
and your Firewall software will inform you that the Snooper Updater
software is trying to access the internet. Please make sure that you
grant/allow/permit access through the Firewall. Please read the
messages supplied by your Firewall software carefully before choosing
your option. If you do not allow the program to access the internet
through the Firewall, the download process will fail.
If no message was prompted by the firewall software uninstall and then
re-install the software and perform a download again.
Warning: We do not recommend disabling your firewall software in
order to perform a download to your Snooper Evolution nor can we
advise how to alter the settings on third party software nor can we
be held responsible for any action taken by the computer user that
makes the computer more vulnerable to viruses and computer
hackers. Any changes made to the computer firewall settings are at
the user's discretion. We would recommend contacting the third
party software manufacturer for information of how to configure the
firewall software.
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