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6. Have you installed the Snooper download software on your
computer?
If you have not installed the software you will not be able to perform a
download to your Evolution. Once the software is installed there will be
a new icon on your desktop: 'Snooper Evolution'. Please check to
see if you have the latest version of the software by visiting
www.snooperneo.co.uk and clicking on the link 'Download
software'.
7. Have you connected the computer to the internet?
The computer needs to be connected to the internet before you can
begin to download the database to your Evolution.
8. What version of Internet Explorer / Netscape Navigator are you
using?
The software will only operate if you have Internet Explorer or
Netscape Navigator 4.5 or above.
To check what version of Internet Explorer you have; open your
browser, click on the 'Help' menu and select 'About Internet
Explorer'. This should now display what version you currently have
installed. If you have a version older than 4.5 (e.g. 4.0), open your
browser, click on 'Tools' and select 'Windows Update'. This will take
you to the Microsoft website where you can download the latest
version of internet explorer.
To check what version of Netscape Navigator you have: open the
browser, click on the 'Help' menu and select 'About Netscape
Navigator'.
9. Have you selected the correct COM port?
When you connect the RS232 lead to your computer you are
connecting it to a communications port (COM for short). If you have
more than one serial connection on your computer it is worth trying the
other port numbers available in the software (e.g. COM2). Note: If 'in
use' appears after the number this means that the port number has
been reserved by other software or may belong to your modem if you
have to dial up to connect to the internet.
SECTION TWO
This section is for supplying possible reasons and solutions to problems
you may be experiencing whilst trying to download the database to your
Evolution. If after going through section one you are still experiencing
difficulty or have received an error message please read through the
following:
ERROR MESSAGE - 'Unable to communicate with device. Please
check connections and try again. You may have the wrong COM
port selected.'
If there is more than one COM port number available in the software,
restart the software and switch the Evolution off and then back on again.
In the COM ports drop down box select another number that is available.
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