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Manuel d'utilisation abrégé du D862 Dépannage
Dépannage
Contacter assistance
Si vous n'êtes pas un partenaire Snom, veuillez d'abord contacter votre vendeur ou consulter
notre base de connaissances de dépannage sur https://service.snom.com/display/wiki/
Troubleshooting+How-to Vous trouverez peut-être la réponse à votre question ou à votre problème
dans l'une des rubriques.
Envoi d'un ticket
Si vous êtes un partenaire Snom, connectez-vous au portail des partenaires Snom à l' adresse
https://sraps.snom.com/partner et ouvrez un ticket.
Envoi d'informations sur le système et les paramètres
Informations système
1. Ouvrez l'interface Web du téléphone > la page Informations système
2. Copiez le texte sous Informations système dans l'e-mail, si l'assistance vous a demandé de
les contacter par e-mail.
Informations sur les paramètres
1. Ouvrez l'interface web du téléphone > page Paramètres.
2. Copiez la liste des paramètres dans l'e-mail, si le support vous a demandé de les contacter
par e-mail.
Traces
Le support Snom peut vous demander de soumettre une trace SIP et/ou une trace PCAP pour les
aider à analyser votre problème.
Exécution d'une trace SIP
1. Ouvrez le Gestionnaire de téléphone et cliquez sur Maintenance.
2. Cliquez sur Diagnostic.
3. Cliquez sur l'onglet Suivi SIP
4. Cliquez sur Effacer pour effacer la page.
5. Recréez l'erreur à documenter dans la trace.
6. Cliquez sur Copier.
7. Soumettez au support sous la forme qu'ils vous ont demandé d'utiliser.
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Others manual(s) of Snom D862

Snom D862 User Manual - English - 33 pages


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