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SUPPORTING YOU
WHAT DO YOU WANT TO WATCH? 43
Message
You cannot purchase this programme
at the moment
This programme has already started
The Personal Planner is full
You must delete an entry before
another programme can be added.
There is insuf cient credit left on your
viewing card, or
There is insuf cient space left on your
viewing card
You have entered your PIN incorrectly
three times
PIN is now blocked for 10 minutes
No satellite signal is being received
To use the full range of interactive
services please ensure that an
operating telephone line is connected
What to do now
You may be able to buy it later.
Check the listings to nd out when it’s next on so you
can buy it then.
Try to delete some programmes from the planner.
Highlight the programmes you want to delete from
your Personal Planner and press the yellow (Delete)
key.
First check that the telephone lead between your Sky
box and the socket is properly plugged in. If you still
see the message, call the number shown on your
screen so you can order this programme.
You will not be able to access anything that needs a
PIN for 10 minutes. If you have forgotten your PIN,
call your broadcaster.
Check that the cables from your satellite dish are
correctly plugged into the back of your Sky box.
Check that the telephone lead between your Sky box
and the socket is properly plugged in.
What does it mean?
Because of a temporary problem, you
can’t buy this programme now.
The programme has already started
and you can’t buy it now.
You already have the maximum
number of programmes in your
Personal Planner.
Theres not enough credit left on
your viewing card account to buy this
programme, or
Theres not enough space on your
viewing card to store the information
for this programme.
The wrong PIN has been entered three
times in a row.
Your Sky box is not receiving a satellite
signal.
Your Sky box is not connected to an
operating telephone line.
43


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