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TAKING CONTROL
SUPPORTING YOU
42 USING YOUR SKY BOX
What’s wrong?
Theres onscreen interference.
Message
Insert your viewing card
There is a problem with your viewing
card
Insert your new viewing card
This viewing card is not authorised
This is the wrong card for this Sky box.
Insert the correct viewing card
Possible reason
Your TV or video recorder may not be
correctly tuned.
What does it mean?
Theres no viewing card in the viewing
card slot of your Sky box.
Your Sky box cannot recognise your
viewing card.
You have inserted your old viewing
card.
Your viewing card is not authorised.
You have more than one box and have
put the wrong viewing card in this Sky
box.
What to do now
Check that your TV and video recorder are correctly
tuned to your Sky box. For further information, refer
to your TV and video recorder user guides. In some
cases your Sky box may need retuning.
Call Sky Customer Service for further advice.
What to do now
Insert or reinsert your viewing card. The card holds
all the information your Sky box needs to know about
your subscription.
Check that it’s your viewing card, that it’s in the right
way up, and that it’s not damaged.
Remove your old viewing card and insert your new
viewing card.
Call the telephone number shown on your screen to
get your viewing card authorised.
Insert the correct viewing card for this Sky box.
Display messages
Read these tips if you see a message onscreen and you dont know what to do next.
42


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