Problem Cause Solution
The water filter does not
stay in position in the water
tank 11.
The water filter is not
correctly engaged.
Press the water filter firmly
into the tank attachment
until you feel it engage.
The coffee grounds are not
compact and are too wet.
The grind setting is too fine
or too coarse, or you are
not using enough pre-
ground coffee.
Adjust the grinding unit to a
coarser or finer setting, or
use 2 level measuring
spoons of ground coffee.
Display shows
PLEASE CHECK BREWING
UNIT
Brewing unit is soiled. Clean brewing unit.
Too much pre-ground
coffee in the brewing unit.
Clean brewing unit.
(Pour in no more than 2
level measuring spoons of
ground coffee).
Coffee or milk froth quality
varies considerably.
Build-up of limescale in the
appliance.
Descale the appliance with
two descaling tablets as
described in the instructions.
Water dripped onto the inner
floor of the appliance when
the drip tray was removed.
Drip tray removed too early. Wait a few seconds after
the last drink was dispensed
before removing the drip
tray.
If you are unable to solve the problem, please call the hotline.
Simple troubleshooting
