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xpress.c03.fm
A31003-G2500-A1-5-54A9, 11/00
optiClient 130, Online Help
3-3
Nur für den internen Gebrauch
ACD - Call Center toepassing
Pauze
3.4 Pauze
U kunt zich tijdens uw werktijd bij het systeem tijdelijk af- en aanmelden, bijvoorbeeld voor pau-
zes (tijdelijk aanmelden/afmelden).
Pauze inschakelen
Pauze uitschakelen
3.5 Aantal wachtende bellers oproepen
Stap Venster Actie/resultaat
1 ACD Klik in het vakje vóór "Niet beschikbaar".
U bent nu voor geen enkele beller meer bereik-
baar.
Stap Venster Actie/resultaat
1 ACD Klik op het vinkje met de groene achtergrond vóór
de optie "Niet beschikbaar".
U bent nu weer bereikbaar voor bellers.
>
Als een agent een oproep niet beantwoordt, meldt het systeem de ACD-agent auto-
matisch af.
Stap Venster Actie/resultaat
1 ACD Klik met de rechtermuisknop op de blauwe balk. Er
verschijnt een keuzelijst met de optie "Aantal
wachtende bellers oproepen".
2 ACD Klik met de linkermuisknop op deze melding.
48


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