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Unified Communications
A31003-P3010-U103-16-7619, 03/2014
136 myPortal for Outlook, User Guide
Instant Messaging (UC Suite)
5.6.1.1 How to Send an Instant Message
Prerequisites
Instant Messaging is enabled in the system.
Your XMPP alias is defined (if you want to chat with an external
communication partner).
Step by Step
1) Select the recipient by one of the following methods:
Click on a contact or a group in the Favorites and then in the context
menu on Send Instant Message.
Until Outlook 2007:
Click under Directories > Internal or Directories > External on a contact
and then on Send instant message in the context menu.
As of Outlook 2010:
Click under Internal Directory or External Directory on a contact and
then on Send instant message in the context menu.
As of Outlook 2010:
Click in the Outlook Inbox in the context menu of the relevant name on
myPortal > Send instant message.
As of Outlook 2010:
Click in an Outlook e-mail in the context menu of the relevant name on
myPortal > Send instant message.
As of Outlook 2010:
Click in the Outlook contacts in the context menu of the relevant contact
on myPortal > Send instant message.
INFO: Your current communication partner can alternatively also
be contacted via an instant message from the screen pop of the
call.
2) Select Send Instant Message in the context menu.
3) If you want to add further communication partners the chat (to create a multi-
user chat), drag them from Favorites or Directories to the Instant Message
window.
4) If you want to remove a communication partner from the multi-user chat,
select Remove in the Instant Message window in the user area from the
context menu of the symbol or image representing the respective
communication partner.
5) Enter the text in the Instant Message window in the input area.
6) If you want to insert an emoticon into the text, select one of the following
options:
136


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