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Siemens myPortal for Desktop Manual

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Configuration
A31003-P3010-U102-16-7619, 03/2014
160 myPortal for Desktop, User Guide
Troubleshooting
6.19 Troubleshooting
Help on known issues can be found under Troubleshooting.
Related Topics
6.19.1 How to Resolve the Problem: No Connection to the Communication
System (Windows)
The Windows Firewall is enabled by default on installing Windows. The firewall
prevents the connection of your application with the communication system.
Contact your network administrator or the administrator of your communication
system to have the following steps performed:
Step by Step
› Add the application to the list of exceptions in the Windows Firewall settings
in the Control Panel.
Related Topics
Related Topics
• How to Start myPortal for Desktop
6.19.2 How to Resolve the Problem: Some other Application Starts Instead
of myPortal
If the Nokia Application Suite is installed on your PC, for example, Java
applications such as myPortal.jar will be erroneously associated
automatically with that application.
Step by Step
› Select one of the following options:
• If you want to resolve the problem for myPortal for Desktop and all other
.jar files, re-install the Java Runtime Environment on the respective PC.
• If you want to resolve the problem for myPortal for Desktop only, correct
the corresponding string under Target in the properties of your desktop
shortcut for myPortal for Desktop with the correct path details for
javaw.exe and myPortal.jar, e.g.:
C:\WINDOWS\system32\javaw.exe -jar "C:\Documents and
Settings\All Users\Application Data\myPortal\myPortal
.jar"
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