Unified Communications
A31003-P3010-U105-16-7619, 03/2014
36 myAttendant, User Guide
Journal
Sorting
You can sort the calls in the Journal by any column in ascending or descending
alphanumeric order. The direction in which the triangle at a column header is
pointing indicates the ascending or descending order.
Zooming in on an Entry
You can zoom in on a specific entry one character at a time in the column by which
the entries are sorted. For example, you could jump to the first Last Name starting
with "Sen" one letter at a time. This method can also be used in the results of a
search.
Retention Period
The communication system saves a record of the calls in the Journal for a
maximum period of time, which can be configured by the administrator. As a
subscriber, you can reduce this time. After the retention period expires, the
communication system automatically deletes all associated entries.
You can also delete the entries manually at any time.
The administrator can generally prohibit the deletion of journal entries via the
WBM of the communication system (Application Suite-> UC Suite -> General
Settings).
Exporting Journal Data
You can export the log data for the current day manually or automatically to a CSV
file. The storage location of the CSV file can be freely selected. Once a manual
export is completed, a window appears with a link to the generated CSV file
containing the exported journal data.
The automatic export is performed:
• whenever the Export button is pressed,
• at every shutdown of the PC,
• at midnight (if the PC is not shut down).
The fi
le is
named ac
cording
to the
schem
e <phone
numb
er>-<yyy
ymmdd>.c
sv
.
If
the file already exists, the data is appended to it. The file contains the journal data
of all call types except Open and Scheduled in the following fields: Start Date,
Start Time, End Date, End Time, From, To, First Name, Last Name, Company,
Direction, Duration, Status and Domain.
Related Topics
5.6.1 How to Sort the Journal
Step by Step
1) Click Journal.
2) Click on one of the groups: Open, All Calls, Missed, Answered, Internal,
External, Inbound, Outbound or Scheduled.
