Unified Communications
A31003-P3010-U105-16-7619, 03/2014
28 myAttendant, User Guide
Rule-Based Call Forwarding
5.4 Rule-Based Call Forwarding
Calls can be forwarded on the basis of specific rules or even discarded. You can
configure these rules yourself.
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5.4.1 How to Create a Call Forwarding Rule
Step by Step
1) Click Setup.
2) Click on Call Rules > Rules Engine.
3) Click on New. The Rules Wizard is opened.
4) Enter a Name for the rule.
5) Click Next.
6) Select the condition for the rule in the next window of the Rules Wizard.
7) Click Next.
8) If required, select an exception for the rule in the next window of the Rules
Wizard.
9) Click Finish. The name of the newly created rule now appears in the Rules
Engine.
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5.4.2 How to Edit a Call Forwarding Rule
Step by Step
1) Click Setup.
2) Click on Call Rules > Rules Engine.
3) Mark the desired rule.
4) Click on Edit; the Rules Wizard opens, and the rule is displayed.
5) Click Next.
6) Select the condition for the rule in the next window of the Rules Wizard.
7) Click Next.
8) If required, select an exception for the rule in the next window of the Rules
Wizard.
9) Click Next. The edited rule is displayed.
10) Click Finish.
11) Click Save.
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