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A31003-P3010-U106-16-7619, 03/2014
76 myAgent, User Guide
How to Change the Password
Hotkeys
Through the use of hotkeys, you can speed up your work with myAgent.
Global Hot Keys
You can use the function keys F1-F12 on the keyboard of your client PC
together with the Ctrl+Shift, Ctrl+Alt or Shift+Alt key combinations
as hotkeys for the following functions:
Answer/Disconnect call
Transfer Call
Display ScreenPop
The only precondition for this is that the desired function key or key
combination is not already being used by another application.
Hotkeys for Applications
You can assign the following functions to the F1 through F12 function keys
and/or the numeric keypad keys on the keyboard of your client PC:
–Help (bring up the online help)
–Setup
Internal directory
Caller list
–Search
Answer/Disconnect call
Hold / Unhold
–Transfer
Reschedule
–Dial
Record
WBM
The WBM is a web-based administration application that can be typically used to
configure queues, the screen pop for calls, types of breaks and the external offline
directory, for example. Agents with the Supervisor or Administrator authorization
level can start the WBM directly from myAgent.
After 30 minutes of inaction, an automatic logout from the WBM occurs.
Related Topics
12.1 How to Change the Password
INFO: You can also change the password via the Phone menu of
the voicemail box.
Step by Step
1) Click on Setup in the tool bar.
2) Click on Personal Details > My Personal Details.
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