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First Steps
A31003-P3010-U106-16-7619, 03/2014
16 myAgent, User Guide
How to Select the User Interface Language
4 First Steps
The First Steps describe the recommended actions to be taken right at the
beginning.
Select the language
Select the language of the user interface of myAgent.
Logging into Queues
Log into the queue(s) to be available for calls, faxes and e-mails.
Custom Configuration
You can configure myAgent to suit your requirements, e.g., to customize its
behavior for calls. For details on the various configuration options, see
Configuration.
Related Topics
4.1 How to Select the User Interface Language
Step by Step
1) Click on Setup in the tool bar.
2) Click on My Preferences > Appearance.
3) Select the desired language in the Language drop-down list.
4) Click OK.
Next steps
Close and restart myAgent.
Related Topics
4.2 How to Log into a Queue
Step by Step
1) Click on Login in the tool bar.
2) In the Extension drop-down list, select the station number of the phone you
intend to use as an agent and click OK.
INFO: If you are logged into another application in addition to
myAgent, you can log into a queue only with the phone number
with which you logged into myAgent (own extension).
Related Topics
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