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Customer Service & Assistance
Gigaset E490/E495 / GBR / A31008-M2105-L101-2-7619 / appendix.fm / 15.05.2013
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use
of your phone, you can contact us 24/7
at www.gigaset.com/service
. The table
below contains a list of common problems
and possible solutions.
E495 Gigaset only:
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The batteries are flat.
¥ Charge or replace the batteries
(
¢page 10).
"Base x" flashes on the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
The base station's range is reduced because
eco mode is activated.
¥ Deactivate eco mode (¢ page 45) or
reduce the distance between the handset
and the base station.
2. The base station is not turned on.
¥ Check the base station's mains adapter
(
¢page 8).
"Please register" flashes in the display.
Handset has not been registered with the base
station or has been deregistered.
¥ Register the handset (¢page 46).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢page 53).
2. Call divert set to All Calls.
¥ Deactivate call divert (¢ page 25).
You cannot hear a ringer/dialling tone from the
fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
¢page 8).
Error tone sounds after system PIN prompt
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢page 55).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢page 55).
Call charges are not displayed.
1. Your network provider does not support this
feature.
2. There are no metering pulses.
¥ Ask your network provider to transmit the
metering pulses.
The other party cannot hear you.
You have pressed the
u (INT) key. The handset
is "muted".
¥ Activate the microphone again (¢page 23).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to tone dialling.
No time is specified for a message in the calls
list.
Date and time have not been set.
¥ Set the date/time (¢page 13).
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥ Enter the system PIN again.
2. The system PIN is still set to 0000.
¥ Change the system PIN (¢page 55).
The answering machine is not recording any
messages/has switched over to announce only.
Its memory is full.
¥ Delete old messages.
¥ Play back new messages and delete.
61


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