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3 Trouble shooting
Trouble shooting
Faults often have simple explanations.
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem Cause Remedial action
Coffee or milk froth quality var-
ies considerably.
Build-up of limescale in the
appliance.
Descale the appliance in accordance
with the instructions.
No hot water dispensed. The milk system or the intake
of the milk system is soiled.
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 28
Too little or no milk froth. The milk system or the intake
of the milk system is soiled.
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 28
Unsuitable milk. Do not use milk that has already been
boiled. Use cold milk with a fat content
of at least 1.5%.
Build-up of limescale in the
appliance.
Descale the appliance as described in
the instructions.
No intake of milk is performed
by the milk system.
The milk system is incorrectly
assembled.
Correctly assemble all parts.
~ Fig. #
Incorrect connection sequence
for milk container and milk sys-
tem.
Connect the milk system to the outlet
system first, then connect the milk con-
tainer.
The personally selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
Grinding level is too fine.
The ground coffee is too fine.
Set a coarser grinding level.
Use coarser ground coffee.
Heavy build-up of limescale in
the appliance.
Descale the appliance as described in
the instructions.
Air in the water filter. Immerse the water filter into water until
no more air bubbles escape; insert the
filter again.
No coffee flows out, only water. An empty bean container is not
detected by the appliance.
Pour in coffee beans
Note: The appliance will adjust to the
coffee beans upon the next dispensing
process.
The coffee shaft on the brewing
unit is blocked.
Clean the brewing unit. ~ "Cleaning
the brewing unit" on page 29
33


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