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06.06.01 35c-ger.fm P35 - style, engl., A31008-H4000-A1-6-7619
64
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
Problem
ProblemProblem
Problem Possible Causes
Possible CausesPossible Causes
Possible Causes Possible Corrective Measures
Possible Corrective MeasuresPossible Corrective Measures
Possible Corrective Measures
No connection
to network
Signal weak. Move higher, to a window or
open space.
Outside GSM coverage. Check service providers cover-
age map.
SIM not valid Contact service provider for re-
placement SIM.
New network not authorised Try reselecting manually or try a
different network
(see page 55).
Barring set. Check barring (see page 56).
Network overloaded Try again later.
Phone loses
network
Signal too weak. Reconnection or connection to
another service provider is auto-
matic (see page 54). Switching
off and on may accelerate this.
Calls not
possible
Dialling error. New network not approved
(see page 55).
2nd line set. Set different call line
(see page 54).
New SIM fitted. Check for new restrictions.
Charge limit reached. Call your service provider or use
PIN2 to reset
(see page 48).
Certain calls not
possible
Call restrictions set. Restrictions may be set by your
service provider. Check restric-
tions (see page 54).
Phone number has more than 20
digits
Check phone number.
Cannot save in
phonebook
Call restriction set. Check restrictions
(see page 53).
Phonebook is full. Delete some phonebook entries
(see page 15).
Cannot change
phonebook
SIM restriction set Call service provider.
Cannot find
phonebook
SIM has been changed Refit original SIM.
65


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