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Warranty/Specifications/
Customer Service
AQUOS R2 compact
Materials (Handset)
Parts Materials Used/Surface Finish
Display
Surface
Tempered glass/AF coating
Back Surface Acrylic resin + PC resin/hard coating
Outer Casing
(metal part) /
Power Key /
Volume Key
(Up/Down) /
Camera
Ornament /
Card Tray
(exterior)
Aluminum/anodizing
Outer Casing
resin part
(antenna slit,
Earphones-
Microphone
Jack
periphery,
External
Connection
Jack
periphery,
SIM/SD Card
Slot)
PBT resin (containing glass fiber)
Fingerprint
Sensor
Epoxy resin/hard coating
Fingerprint
Sensor
Ornament
Stainless steel/PVD
Camera Panel Tempered glass/AF coating, AR coating
Mobile Light PC resin
Earpiece Mesh Stainless steel/electrodeposition
Card Tray PA resin (containing glass fiber)/printing
Card Tray
Gasket
Silicone rubber
IMEI Plate PET resin/PET resin laminating
IMEI Label PET resin/printing
Caution Label PET resin/PP resin laminating
Customer Service
For SoftBank handset or service information, call General
Information. For repairs, call Customer Assistance.
General Information
Direct all inquiries to SoftBank, from charges to service
information, here.
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Hours of service: 9 am to 8 pm
Assistance with Repairs/Lost Handsets
Use the number below in case of loss or needing repair:
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
Hours of service: 9 am to 8 pm
Smartphone Technical Support Center
Direct inquiries regarding smartphone operation and service
details here.
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
Hours of service: Weekdays 9 am to 7 pm Saturday, Sunday,
and holidays 9 am to 5 pm
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
Hours of service: 24 hours
199


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