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13
Troubleshooting
13 Troubleshooting
Problem Possible cause Possible corrective action
Phone does not power
on
Battery empty Fully charge the battery and then press d.
Battery contacts dirty Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press d.
Phone does not
charge
Battery empty Charge for 2 hours. Dont worry if the battery icon
does not change immediately.
Disconnect and try again.
Charger incorrectly connected Check the mains socket, and the connection to the
phone.
Battery How long should I charge the
battery the first time?
12 hours continuous.
I dont get as much
battery life as I
expected
The phone uses battery power
when it is switched on even if it
is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
Charge the phone regularly.
Insert SIM is
displayed when I
switch on the phone
SIM card is incorrectly inserted
or missing. SIM card is
damaged or dirty
Check that the SIM card is positioned correctly, and
that the metal clip is slid across. Try again. Visually
check the SIM and clean the contacts with a dry
cloth. Try again.
The PIN code is
blocked
3 incorrect entries Enter the unblocking code supplied with the SIM
card. If you do not have this code, contact your
service provider.
The PIN2 code is
blocked
3 incorrect entries Enter the PIN2 unblocking code supplied with the
SIM card. If you do not have this code, contact your
service provider.
NCK Code is
displayed on my
handset
The handset is locked to a
network and a SIM from another
network has been placed in the
telephone
Remove the SIM and insert the correct network SIM.
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