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Troubleshooting
Symptom Checklist
I have installed the
SmartThings App, but the
Jet Bot Combo fails to be
connected.
Connect the Jet Bot Combo to a wireless router by referring to the
SmartThings App of the user manual.
I fail to log into the
SAMSUNG account.
Check your ID and password on the screen of the SAMSUNG account.
During product
registration, the wireless
router I want to connect
cannot be searched.
Cancel the product registration, run the SmartThings App again, and try the
product registration again.
During product
registration, the password
of the connecting wireless
router is not input
correctly.
Cancel the product registration, run the SmartThings App again, and try the
product registration again.
Press and hold the wireless router you want to connect on the network list, and
delete the network to initialize the password.
During product
registration, button
is pressed and held as
instructed but the next
step does not appear
Press the button until you hear it beep.
If the next step does not appear within seconds, press once more.
In the case of iOS, hold down the button on the Jet Bot Combo for at least

A message of the product
registration failure
appears.
Try the product registration procedure again by referring to the pop-up
messages.
Please refer to the “Setting up the wireless router” in the user manual.
Please refer to the steps for completing the product registration in the user
manual section “Registering a device to the SmartThings App”.
When the product registration fails repeatedly, restart the SmartThings App
and try the product registration.
The SAMSUNG account for both App log in and the product registration must
be the same.
All users should use the SAMSUNG account issued by the country which
launches the product.
The Jet Bot Combo is not
connected to Wi-Fi.
Check the setting status of the wireless router.
Even though the Jet Bot
Combo is connected to
a smartphone without
a problem, the Jet Bot
Combo does not work with
the smartphone.
Try turning off the SmartThings app and turning it back on, or disconnect and
reconnect the smartphone and the wireless router. Alternatively, press the
button on the Jet Bot Combo to put it into Power-Saving Mode, then turn it off,
wait a few minutes, and then turn on the SmartThings app again.
The Jet Bot Combo on the
SmartThings App fails to
start.

Connect the wireless router to Jet Bot again by referring to the ‘SmartThings
App’ on the manual.
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