820838

Samsung VR7MD96514 Manual

52
Zoom out
Zoom in
Previous page
1/58
Next page
Jet Bot
User manual
VR7MD97714* / VR7MD96514* Series
• Before operating this unit, please read the instructions carefully.
• For indoor use only
Wi-Fi MODEL
Connecting SmartThings
1. Launch the QR Code Reader app to scan the QR image attached to the product.
2. When the SmartThings app is running, tap ‘Add’ to connect the SmartThings app
to the product.
Registering the product / Reading the manual / Customer support
1. Launch the QR Code Reader app to scan the QR image attached to the product.
2. When the SmartThings app is running, press ‘Product support’.
3. Select ‘Product registration’, ‘Manual’ or ‘Customer support’.
* Product registration may not be available in all countries.
NON Wi-Fi MODEL
Registering the product / Reading the manual / Customer support
1. Launch the QR Code Reader app to scan the QR image attached to the product.
2. Select ‘Product registration’, ‘Manual’ or ‘Customer support’.
* Product registration may not be available in all countries.
Contents
Contents
Safety information 3
Before you begin 11
Product overview 11
Installation 14
Installing 14
Operation 17
Preparing Clean Water Tank 17
Charging the Jet Bot Combo 18
Using the Jet Bot Combo 21
SmartThings App 24
Before using SmartThings 24
Using the SmartThings App 26
Maintenance 29
Cleaning and maintaining the Clean Station 29
Descaling the Steamer 37
Maintaining and cleaning the Jet Bot Combo 38
Cleaning and maintaining the Sensor Window 47
Troubleshooting 48
Voice Guidance Checklist 48
Corrective measures before reporting a problem 51
Appendix 55
 
English2
Safety information
Safety information
• Before operating the appliance, please read this manual
thoroughly and retain it for your reference.
• Because the following operating instructions cover various
models, the characteristics of your vacuum cleaner may differ
slightly from those described in this manual.
Caution/Warning symbols used
WARNING
Indicates that a danger of death or serious injury exists.
CAUTION
Indicates that a risk of personal injury or material damage exists.
Other symbols used
NOTE
Indicates that the following text contains additional important
information.
Failure to meet these requirements could cause damage to the
internal parts of the vacuum and void your warranty.
English 3
Safety information
Safety information
General
1. This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning
and user maintenance shall not be made by children without
supervision.
2. Children should be supervised to ensure that they do not play
with the appliance.
3. If the supply cord is damaged, it must be replaced by the

order to avoid a hazard.
4. 
5. Do not pull or carry by the cord, use the cord as a handle, close
the door on the cord, or pull the cord around sharp edges or
corners. Keep the cord away from heated surfaces.
6. Do not unplug by pulling on the cord. To unplug, grasp the plug,
not the cord.
7. Do not use a damaged power plug, a power cord or a loose
power outlet.
8. For information on Samsung’s environmental commitments
and product regulatory obligations, e.g. REACH, visit our
sustainability page available via www.samsung.com
English4
Safety information
Installation
WARNING
When installing the Clean Station, make sure the cord does not get damaged in any way.
• There is a risk of re or electric shock.
CAUTION
When installing the Clean Station, do not leave the cord carelessly on the floor since the Jet Bot Combo
may get caught by it.
Do not install the Clean Station in an area with a dark floor.
• If the oor around the Clean Station is dark, recharging is hindered.
Do not install the Clean Station on a rug or carpet where contamination may occur.
• If the Jet Bot Combo returns for charging with the Mops still wet, rug or carpet may be contaminated.
NOTE
Install the Clean Station in a place where the floor and wall are level.
If the cleaning area is wooden floors, it is best to install the Clean Station along the grain of wooden floors.
Always keep the Clean Station’s power cord plugged.
• If power is not supplied to the Clean Station, the Jet Bot Combo cannot nd it and cannot automatically
recharge.
• If the Jet Bot Combo is left detached from the Clean Station, the battery will drain naturally.
Do not place the Clean Station in a place where people pass by frequently, in entrance way or narrow
passage.
• People may trip over it and be injured, or product damage may occur.
Power
WARNING
Please prevent any risk of electric shock or fire.
• Do not damage the power cord.
• Do not pull the power cord too hard or touch the power plug with wet hands.
• Do not use a power source other than Rated voltage of charger and also do not use a multi-outlet to
supply power to a number of devices at the same time. (Do not leave the cord carelessly on the oor.)
• Do not use damaged power plugs, power cords, or loose outlets.
Clean dust or any foreign matter on the pin and the contact part of the power plug.
• There is a risk of electric shock or malfunction.
Use a socket that is properly grounded for safety. Do not ground the appliance to a gas pipe, plastic water
pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in
accordance with local and national regulations.
English 5
Safety information
Safety information
Before use
WARNING
Do not use the Jet Bot Combo near a heater or combustible materials.
• Do not use the Jet Bot Combo near re or ame such as a movable heater, a candlelight, a desk lamp, a
replace, etc. or in a place where combustible materials such as gasoline, alcohol, thinner, etc. exist.
Make sure there are no dangerous objects around the Jet Bot Combo’s cleaning area to prevent collision
and unplug any electric heaters or fans.
The Jet Bot Combo is intended for household use therefore do not use it in an attic, basement, storage, an
industrial building, out of indoor space, places with moisture (such as a bathroom, a laundry room), on the
table or shelves.
• The Jet Bot Combo can be damaged or malfunction.
Be sure the Jet Bot Combo does not suck in or touch any kind of liquids (water, beverage, filth, etc.).
• The Jet Bot Combo can be severely damaged and it may contaminate other areas if the wheels pass
through liquid.
Always keep the Cliff Sensor clean for your safety.
When the power cord is damaged, contact a customer service to get it replaced by a certified repairman.
• There is a risk of re or electric shock.
CAUTION
Be sure the Dustbin is inserted before using the Jet Bot Combo.
To clean all areas of your house, open all rooms and follow these recommendations for proper automatic
recharging.
• Always keep the Clean Station’s power cord plugged.
• Install the Clean Station where the Jet Bot Combo can easily nd.
• Do not leave any objects in front of the Clean Station.
Do not use the Jet Bot Combo on black colored floors.
• The Jet Bot Combo may not be able to operate normally.
Do not place any objects within 0.5 m of either side of the Clean Station or within 1 m of the front of the
Clean Station.
Make sure the Clean Station’s charging contact is not damaged or have any foreign matter on it.
Move any obstacles that may disturb the Jet Bot Combo’s movement (such as children’s indoor swing or
slides) before cleaning.
Do not use the Jet Bot Combo in a place which is narrower than its turning radius 0.5 m or less.
Before operating the Jet Bot Combo, remove the objects which could break such as glass, a frame, a
mirror, and porcelain items so that the Jet Bot Combo works without interruption.
Use both hands to carry the product.
Do not push the Clean Station.
Using the Jet Bot Combo on a thick carpet may damage both the Jet Bot Combo and the carpet.
• The Jet Bot Combo cannot pass over a carpet with ber longer than 2 cm.
If the carpet is not fixed on the floor, Jet Bot Combo may not be able to pass over it.
English6
Safety information
Do not use the Jet Bot Combo on tables or other high surfaces.
• There is a risk of damage if it falls.
The Jet Bot Combo may bump into chairs or desk legs, therefore move them away for faster and efficient
cleaning.
When the Jet Bot Combo is operating, do not lift it up or carry it to another area.
Do not hold by Driving Wheels of the Jet Bot Combo when carrying it to another area.
Do not allow children to sit on the Jet Bot Combo and do not place an object on the Jet Bot Combo.
• It may cause malfunction of the LiDAR sensor and the Jet Bot Combo.
Remove any large papers or plastic bags immediately when using the Jet Bot Combo since they may block
the intake.
Do not lie down around the Jet Bot Combo that is running.
• Your hair may be caught in the brush, resulting in physical injury.
Do not allow children to play with the Jet Bot Combo.
Make sure hair, fingers, towels do not get caught in the Spin Brush, brush or the wheels of the Jet Bot
Combo.
Leave over 3 cm space from the inner doorstep placed in the entrance. The Jet Bot Combo may climb over
it.
Prevent any damage to the Jet Bot Combo by complying with the following.
• Do not clean the Jet Bot Combo by spraying water directly onto it or use a volatile substance such as
benzene, thinner, or alcohol to clean it.
Do not disassemble or repair the Jet Bot Combo. This should only be done by a certified repairman.
Do not store the Jet Bot Combo in a car.
Be careful that the LiDAR sensor is not exposed to a direct light such as sun light, infrared light, etc.
• The direct light can affect the performance of the LiDAR sensor.
When carrying the Jet Bot Combo, be careful not to let it drop.
• The impact from the drop can affect the operation or performance of the LiDAR sensor.
Remove objects that are 1 cm or less in height and light in weight before cleaning, as they can be caught
and get dragged around or be caught in the Jet Bot Combo’s brush or Driving Wheels while it is operating.
(Only compliant to model VR7MD97714*)
Remove objects that are 9 cm or less in height and light in weight before cleaning, as they can be
caught and get dragged around or be caught in the Jet Bot Combo’s brush or Driving Wheels while it is
operating. (Fixed objects are detected by pressure on the bumper and avoided.) (Only compliant to model
VR7MD96514*)
• However, obstacles in the front center that are more than 5 cm in height and less than 4 cm in width
are detected.
Entry under furniture lower than approximately 14 cm in height may be blocked as it may be detected as
an obstable.
If oil such as cooking oil is on the floor, the Jet Bot Combo may become stationary because the floor is
slippery. Remove the oil first before cleaning with the Jet Bot Combo.
Watch your hands while placing the Waste Water Tank and Clean Water Tank, since they may get stuck in
the Clean Station.
Do not drink the water from both Waste Water Tank and Clean Water Tank.
Be careful of the steam or high temperature water while Mops are being cleaned.
English 7
Safety information
Safety information
NOTE
The Jet Bot Combo may get caught on thresholds of entrance door or veranda, etc. during cleaning.
• Move the Jet Bot Combo to an area where it can move easily, and then restart the cleaning.
In a dark area, the Jet Bot Combo may not recognize an object.
• Before cleaning, remove obstacles on the oor.
The Jet Bot Combo cannot completely clean areas which it cannot enter, such as small space between the
corner, between the sofas or walls, etc.
• Please use another cleaning tool to clean.
The Jet Bot Combo cannot vacuum clumps of dust, so some may remain on the floor after cleaning.
• Please use another cleaning tool to clean.
During periods where temperature and humidity are high, it is recommended to replace the Dust Bag
every 1 ~ 2 months. If the Clean Station smells, replace the Dust Bag immediately no matter the fullness of
the Dust Bag.
If there is a larva in the suctioned dust, it can multiply in the Dust Bag. Clean the Clean Station with a wet
tissue and replace the Dust Bag.
When detaching the Waste Water Tank and Clean Water Tank, a small amount of remaining water may fall
out.
If water droplets fall, wipe it off before use.
If you want to purchase an additional Mop, check the Mop’s model name (VCA-RPW97), then contact your
nearest SAMSUNG Electronics retailer.
• Mops are consumables therefore need to be replaced every 1~3 months.
If the Mops are contaminated by foreign substances on the floor, odor may occur.
• If the smell persists, remove the Mops from the Mop Spin Board, soak it in water with neutral
detergent for about 30minutes, wash it, and dry it completely.
Cleaning and maintenance
If you washed the Dustbin and filter with water
• Dustbin: Completely wipe out the water.
• Filter: Completely dry it in the shade before use.
CAUTION
Watch your fingers when attaching or detaching the filter, since they may get stuck.
To avoid blockages by foreign matter, do not let the Jet Bot Combo vacuum up toothpicks, cotton swabs,
etc.
If it is difficult to remove foreign matter from the brush, contact an authorized customer service.
Since the brush sweeps dirt up from the floor during cleaning, foreign matter such as a thin and long
thread, long hair, etc. may get caught in it, so check and clean it regularly.
Turn off the Jet Bot Combo before cleaning or maintenance work.
If a brush or a brush cover is not assembled correctly after the maintenance work, scratches may occur
on the floor, or product malfunction may occur. Assemble them correctly by checking the maintenance
method.
English8
Safety information
Always keep the Obstacle Sensor Window, Cliff Sensor Window and the Carpet detect Sensor Window
clear.
• If foreign matter accumulates, sensors may malfunction.
If you want to purchase an additional Dust Bag, check the Dust Bag’s model name (VCA-RDB95), then
contact your nearest SAMSUNG Electronics retailer or customer service.
If you want to clean the Mops additionally, use product’s Sanitization function to clean or dry the Mops.
Do not dry Mops in the dryer.
• Usage of a high-temperature dryer may cause shrinkage of the Mops.
The brush may stop or make a sound temporarily due to sucking in a large amount of hair or hair
accumulating on the brush.
• Check and clean it regularly.
Foreign matter such as a thin and long thread, hair, etc. may get caught in the Spin Brush, so check and
clean it regularly.
Battery usage
If the battery overheats during charging, it may take longer to charge. When auto charging is not working,
do the following.
• Unplug the Clean Station’s power plug and then plug it back on.
• Check whether there is any foreign matter on the charging pins and clean charging pins of the Jet Bot
Combo and the Clean Station with a dry cloth or rag.
• Check for any obstacles such as reective objects, chairs, etc. near the Clean Station.
If the Jet Bot Combo is left detached from the Clean Station, the battery will drain naturally.
• Try to keep the Jet Bot Combo charged on the Clean Station. (However, turn off the power switch and
leave the Clean Station unplugged when planning to leave the house for long periods of time by going
on a business trip or vacation, etc.)
NOTE
Please contact Customer Service when replacing batteries.
• Using batteries from other products can cause malfunction.
This battery is exclusively for the SAMSUNG Electronics Jet Bot Combo, do not use it for any other products
or purposes.
Do not disassemble or modify the battery.
Do not throw the battery out in fire or heat it.
Do not connect any metallic object to the charging contacts (+, -).
Store the battery indoors (at 0 °C ~ 40 °C).
If the battery malfunctions, do not disassemble it yourself. Contact Customer Service.
As the battery is used over a length of time, the battery charging time and usage time decreases. In this
case, contact Customer Service.
Do not disassemble the battery yourself and make sure short circuit of +, - poles does not occur.
When battery leak occurs, make sure it does not touch your skin or eyes.
If the battery is stored below 0 °C, the battery protection mode will activate and will not charge.
• Store it at a room temperature for a certain period of time then charge.
English 9
Safety information
Safety information
[Correct disposal of batteries in this product]
This marking on the battery, manual or packaging indicates that the batteries in this
product should not be disposed of with other household waste at the end of their working
life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains
mercury, cadmium or lead above the reference levels in EC Directive 2006/66.
WARNING!
To remove the battery contact an authorised service centre. To obtain battery removal instructions please
visit samsung.com/global/ecodesign_energy
You must not remove (or attempt to remove) the battery incorporated in this product on your own.
FOR YOUR OWN SAFETY, DO NOT ATTEMPT TO REMOVE THE BATTERY ON YOUR OWN OR DISPOSE OF IT IN
FIRE. DO NOT DISASSEMBLE, CRUSH OR PUNCTURE THE BATTERY
English10
Before you begin
Before you begin
Product overview
Accessories
PULL
Extra Plate Washing Plate
Clean Station Power Cord Cleaning Tool
NOTE
Accessories may differ depending on the models.
11English
Before you begin
Before you begin
Parts diagram
Jet Bot Combo
Top(Front)
Microphone
Microphone Indicator
Status Indicator
3D Sensor
Signal Transmitter
Microphone
Obstacle Detect ToF Sensor
(Model VR7MD97714*)
(Model VR7MD96514*)
Top(Back)
Reset
Dustbin
Upper Cover
Charging Pin
Reset Button
Start/Stop button
Docking (Recharging)
Button
LiDAR Sensor
Obstacle Sensor
Bottom
Mop Spin Board
Driving Wheel
Mop
Cliff Sensor
Cliff Sensor
Brush Cover Lock
Brush Cover
Brush
Battery Cover
Spin Brush
Roller
Carpet Detect Sensor
English12
Before you begin
Clean Station
Front
Waste Water Tank
Clean Water Tank
Dustbin
Status Indicator
Washing Plate
Extra Plate
Charging Signal Transmitter
Charging Signal
Transmitter
Rear
Filter Cover
Fine Dust
Filter
Power Cord Port
Power Cord
Groove
Lifting Handle
Charging
Signal
13English
Installation
Installation
Installation
Installing
Scan the QR code to see a video on how to use the product.
Installing a Clean Station
Approximately
1.0m
Approximately
0.5 m
Approximately
0.5 m
1. Connect the provided power cord to the bottom of the
Clean Station.
2. 
rear of the Clean Station.
English14
Installation
PULL
PULL
3. Assemble the Washing Plate to the Clean Station.
4. Assemble the Extra plate to the Clean Station.
Protection
Film
Charging Signal Transmitter
5. 
electrical outlet and plug it in.
• 
Transmitter.
NOTE
• 
• If the power cord is too long for the installation environment, coil the power cord around the cable management

• If you rotate the Clean Station 45 degrees after installation or choose to install the Clean station in a new location
more than 1 meter away from the previous installation location, recreate the map using the SmartThings App.
(Some places may not be cleaned if you use the existing map).
English 15
Installation
Installation
Installing a Jet Bot Combo
1. Before using the Jet Bot Combo, lift the Spin Brush
Cover in the direction of the arrow shown.
2. Detach the Spin Brush Cover.
NOTE
• Press the Driving Wheels and remove the Spin Brush
Cover.
• Remove the Spin Brush Cover and discard it.
3. Remove the bumper protection gaskets which are
attached to both sides.
English16
Operation
Operation
Preparing Clean Water Tank
1. Detach the Clean Water Tank from the Clean Station by
pulling the handle on the top.
2. MAX
water line.
3. Close the lid.
4. 
area shown, you should hear it click.
• If the lid is not fully closed, the product may
malfunction or may result in problems with the
product.
English 17
Operation
Operation
5. Insert the Clean Water Tank into the Clean Station.
Charging the Jet Bot Combo

to the ‘Product Specication’.)
1. Place the Jet Bot Combo on the Clean Station manually
to start charging.
• Make sure the charging terminals on the Jet Bot
Combo and the Clean Station are aligned.
Status Indicator
2. Check the charging status.
• When charging starts, the Status Indicator of the
Jet Bot Combo turns on (red, orange, or yellow
depending on charging progress), it rises gradually,
and changes to green when the charging is
complete.
English18
Operation
Auto charging
The Jet Bot Combo automatically returns to the Clean
Station when it completes cleaning or when the battery is
low to recharge.
Docking (Recharging)
You can return the Jet Bot Combo to the Clean Station
while cleaning to recharge.
• Press the on the Jet Bot Combo or use the
SmartThings App to select the recharging function.
• If the Jet Bot Combo fails to return to the Clean Station
for charging, it turns to Power-Saving Mode. To cancel
the Power-Saving Mode, press the .
Manual Charging (Discharged Jet Bot Combo)
Move the Jet Bot Combo manually onto the Clean Station
to recharge.
English 19
Operation
Operation
Checking if recharging does not work
Check the Clean Station’s installation status
• Check whether the Clean Station has been installed in a place where the Clean Station cannot guide the Jet Bot
Combo to return.
• Check whether the distance between the Clean Station and the Jet Bot Combo is over 5 m.
- It may take a longer time for the Jet Bot Combo to return to the Clean Station.
Charge the Jet Bot Combo manually for the following conditions.
• When the Clean Station is installed in a corner
• When the battery is completely discharged
• When the Jet Bot Combo is stuck in an obstacle (e.g., furniture)
• When the Jet Bot Combo cannot climb a threshold near the Clean Station. (It should be less than 1.5 cm.)
• When the Jet Bot Combo’s Status Indicator turns red and stays red with the Jet Bot Combo not working.
NOTE
• Keep the Clean Station’s power on at all times.
• If the power switch of the Jet Bot Combo is off, the Jet Bot Combo will not be able to recharge because it cannot

• If the Jet Bot Combo is left detached from the Clean Station, the battery drains naturally.
English20
Operation
Using the Jet Bot Combo
For the normal use of the Jet Bot Combo’s functions, the SmartThings connection is required.
• For downloading and installing the SmartThings App, refer to the ‘SmartThings App’.
Using the control panel
Start cleaning
Press the on the Jet Bot Combo to start cleaning in
Auto Clean.
Stop cleaning
• Press the on the Jet Bot Combo to stop operation
while cleaning.
- When pressing the , the Jet Bot Combo returns
to the Clean Station and starts charging.
- If the Jet Bot Combo does not operate for

returns to the Clean Station to recharge.
Power-Saving Mode
• When not cleaning, you can set the Power-Saving
Mode by pressing the for about 7 seconds.
• In the Power-Saving Mode, press the to cancel the
Power-Saving Mode.
English 21
Operation
Operation
Operation status on the LED Status Indicator
Classication Color Meaning
Jet Bot
Combo
While
operating Red
Blinking with-
out moving An error occurs
Blinking while
moving Auto returning to the Clean Station due to low battery
On Operating stops due to low battery
While
charging
Red, orange, or yellow
(depending on charging
progress)
Charging
Green Charging is complete
Violet Software is being updated
Clean Station
White
On (for 5
seconds) Clean Station’s power is on.
On Empty Dust function is working, Charging (1 minute
after, it is off.), Cleaning and drying the Mops.
Red
Blinking -
tion.
On
Clean Station’s Dust Bag/ Waste Water Tank is full,

Clean water tank/ Waste water tank/ Washboard not
placed.
NOTE
• 
• If the Jet Bot Combo starts charging from the depleted status, the Status Indicator turns red and slowly blinks for
about 20 minutes.
• 
night mode, Jet Bot Combo’s LED brightness is adjusted to 20% within the set time when time synchronization is
set through a smartphone.
English22
Operation
Using additional functions
Additional functions
Operation
Energy-Saving
Mode
When charging is complete, the Jet Bot Combo automatically enters the Power-Saving
Mode. While the Jet Bot Combo is docked on the Clean Station, press and hold the for

cleaning or press the for 7 seconds.
• But, if the Jet Bot Combo is in the Power-Saving Mode, once booting is complete by
pressing , set/cancel the Energy-Saving Mode.
• When the Jet Bot Combo is in the Energy-Saving Mode, the power is turned off
after charging is complete which means the Wi-Fi reception waiting is not enabled,
therefore the Jet Bot Combo cannot be controlled with the SmartThings app.
Resetting the Jet Bot Combo
Reset
Reset
When you are in need of resetting the Jet Bot Combo while
in use, use a clip or a needle to poke deeply into the reset
hole until you feel it click.
How to reset to the factory default
• Open the Jet Bot Combo’s cover and press the Reset button, then and will blink in white when pressed
and held for 7 seconds, then proceed to reset to factory default.
• When the factory default setting is complete, the Jet Bot Combo automatically restarts.
• 
-In the SmartThings app, long-press the device card to delete the device using the edit action.
-Please re-register the device to your smartphone.
English 23
SmartThings App
SmartThings App
SmartThings App
Before using SmartThings
• The SmartThings App is only compatible with models that have a Wi-Fi function.
• If you do not have a Wi-Fi router, you cannot use the SmartThings App.
1. Setting up the wireless router
• Please refer to the user manual of your wireless router for the settings of the wireless router.
• SAMSUNG Jet Bot Combo supports both Wi-Fi 2.4GHz and 5GHz.
• SAMSUNG Jet Bot Combo supports IEEE 802.11b/g/n and Soft-AP.
- IEEE 802.11n is recommended.
• 
server option function is activated on the wireless router.
• The Jet Bot Combo supports the WEP-OPEN, WPA-PSK/TKIP, and WPA2-PSK/AES for the authentication and
encryption protocols.
- WPA2-PSK/AES is recommended.
- 
• 
• 
of your PC or modem, your Jet Bot Combo may not be able to connect to the Internet. Ask your Internet service
provider about the procedure to connect an apparatus other than a PC to the Internet.
• If your internet service provider requires your ID or password to connect to the internet, your Jet Bot Combo may
not be able to connect. If this is the case, you must enter your ID or password when connecting to the Internet.
• 
service provider to resolve these issues.
• Some wireless routers may transmit an abnormal Domain Name Server (DNS) address even if the Internet is not
connected. If this occurs, contact the manufacturer of your wireless router and your Internet service provider.
• If you still cannot connect to the Internet even after trying the procedure provided by your Internet service
provider, please contact Customer Service.
• 
NOTE
• When pressing and holding the button for 3 seconds, the network status is guided by voice.
• Setting Wi-Fi On/Off function: Hold the button down for 3 seconds and then the button for 3 seconds to
switch the Wi-Fi off or on to use again while the vacuum cleaner is on standby or charging.
2. Downloading the SmartThings App
Download and install the SmartThings App from the markets (Google Play Store, Apple App Store, or SAMSUNG
Galaxy Store).
NOTE
• SmartThings is incompatible with some tablets and some mobile devices.
• Visit Play Store or App Store to see if your mobile device is compatible with SmartThings.
• The supporting software version of the SmartThings app is subject to change according to the OS supporting
policy the manufacturer provides. In addition, as for the SmartThings app or the functions that the app supports,
the new application update policy on the existing OS version can be suspended due to usability or security
reasons.
• The SmartThings app is subject to change without notice to improve usability or performance. As the mobile
phone OS version is updated every year, the SmartThings is also updated continually according to the latest OS.
• If you have enquiries regarding the items mentioned above, please contact us on st.service@samsung.com.
English24
SmartThings App
3. Setting up a SAMSUNG account
• You must sign in to a SAMSUNG account before using the SmartThings App.
• To set up a SAMSUNG account, you can follow the directions provided by the SmartThings App.
• If you have a SAMSUNG smartphone, you can add your SAMSUNG account in the setting app of your smartphone
and it will automatically sign in to your SAMSUNG account and you can use the SmartThings App.
4. Registering a device to the SmartThings App
1) Connect your smartphone to your wireless router.
- If the smartphone is not connected, turn on the Wi-Fi in the Settings App and select a wireless router you
want to connect to.
- Set your smartphone to use Wi-Fi only and connect a device.
2) Launch the SmartThings App on your smartphone.
3) If a pop-up saying that a new device has been found appears, tap ADD NOW.
- 
the Jet Bot Combo to connect.
- You can add a device by selecting ‘Nearby search’. (Bespoke Jet Bot)
- If you scan the SmartThings QR code attached on the Jet Bot Combo, you can connect to the Jet Bot Combo
more easily.
4) Provide the authentication when you are directed to do so.
5) [Android] The connection to your wireless router will be progressed automatically.
- [iOS] Open the setting app, and select the wireless router in the Wi-Fi list.
6) When the product registration is complete, the Jet Bot Combo device card is added.
NOTE
• When the Jet Bot Combo cannot be registered to the SmartThings App
- Refer to the SmartThings App guide or pop-up messages.
- 
- 
and try again.
- If you have two or more Jet Bot Combos, turn off the other Jet Bot Combo, and then try to register your Jet Bot
Combo again.
- Change the name of the wireless router which has the same SSID to be distinguished from each other.
• If the Jet Bot Combo and smartphone are not connected to the same wireless router, a response can be delayed
depending on the network environment.
- When the wireless router is changed, the connection between the Jet Bot Combo and the SmartThings App is
disconnected.
- After changing the wireless router, register your Jet Bot Combo again at the SmartThings App.
5. Software Update
• When the Power-Saving Mode is deactivated on the Jet Bot Combo and is placed on the Clean Station, the Jet
Bot Combo connects to the server and checks for software updates. If a new software is found, the Jet Bot Combo
will automatically download and update it.
• If the Status Indicator of the Jet Bot Combo turns violet and stays violet while charging, it means that the Jet Bot
Combo is being updated. Please wait until rebooting is complete.
English 25
SmartThings App
SmartThings App
Using the SmartThings App
Functions Explanation
Cleaning report • You can check recent cleaning histories and results. (Max 50)
Cleaning mode
• You can choose between [Dust Suction + Mop], [Dust Suction] or [Mop] mode.
-When using [Dust Suction + Mop] mode or [Mop] mode, be sure to attach a

Suction power • You can choose between Max/Smart/Normal/Quiet
Driving mode • 
pattern.
Water level • Water spray volume can be changed depending on the cleaning environment
Scheduled cleaning
• You can start designated cleaning at a scheduled time.
-If the Jet Bot Combo is not charging on the Clean Station, or power is not
supplied to the Clean Station, the scheduled cleaning does not start.
Downtime
• At a designated time, the Jet Bot Combo stops cleaning and returns to the
Clean Station.
- Cleaning can start arbitrarily during Downtime.
Home monitoring
(only compliant to
model VR7MD97714*)
• The Home monitoring function is turned on by default. If you want to deny
access or re-allow this function, press and , which are located at the top
of the product simultaneously for 3 seconds.
- 
function for other purposes is prohibited.
- SAMSUNG is not responsible for the usage of this function in other
purposes.
• The camera can be turned on via the SmartThings App when cleaning to get a
stream of the activity.
• Designated area of choice can monitored through the front camera of the Jet
Bot Combo.
Clean Station
maintenance
• You can check the status of the Clean Water Tank, Waste Water Tank and the
Dust Bag.
• Perform Mop wash (from washing to drying) or only perform additional drying.
• You can set the Mop washing interval and Drying time.
• You can set the Jet Bot Combo to empty out the Dustbin automatically.
Manage map
• You can manage maximum of 4 maps corresponding the structure of the unit.
• You can set the followings: Set no-go zone, Edit Map, Edit furniture and
appliances, Delete map, Rename, etc. (Edit furniture and appliances : model
VR7MD97714* model only)
English26
SmartThings App
Functions Explanation
Driving settings
• Set detailed driving options
- Repeat: Clean repetitively until the battery is used out.
- Continue cleaning after charging: If the battery runs out while in the
process of cleaning, the Jet Bot Combo recharges then continues to clean
any areas left uncleaned.
- Smart charging: If the area left to clean is small, recharges only a portion
and continues to clean.
• Set the Mopping options.
- Carpet cleaning: Set how the Jet Bot Combo would respond when it meets
a carpet.
Vacuum only Lift Mops while crossing over the carpet.
Clean while
avoiding carpet Avoid carpet.
Auto clean by pile
length


by avoiding the carpet, lastly, remove the Mops and
perform Vacuum only function.
• Set obstacle options. (only compliant to model VR7MD97714*)
- Set size of the obstacles, Pet waste detection, etc.
- 3D sensor can be calibrated to increase the accuracy of obstacle detection.
Use room
customization • You can set the cleaning method appropriate for each room.
Mop washing interval • Mop washing interval settings
- Set when and where to start cleaning the Mops.
Find Robot Vacuum • Plays sound so that the Robot vacuum can be found.
Lights • Turns the light of the Robot vacuum on or off while charging.
Sound
• You can set the guidance sound of the Robot vacuum to voice, Beep, or Mute,
and you can adjust the volume and select the voice style depending on the
selected item.
Language • Supports 14 languages.
• When the Jet Bot Combo does not have a saved map, it studies cleaning space through Auto Clean function
which starts from the Clean Station. Once studying is done, a map is saved.
• Room Clean or Spot Cleaning works regardless of choice sequences of the areas.
• If the Jet Bot Combo cannot recognize its current location, it starts Auto Clean.
• The Jet Bot Combo automatically performs a system check and restarts once a week.
• When the Dust Suction + Mopping or Mop only option is selected from the Auto clean by pile length of the Carpet
cleaning options, the Jet Bot Combo may not be able to clean beyond the carpet. Change the Carpet cleaning
options or change to Mopping after vacuuming.
• 
cleaning cycle even if the Mop cleaning time is set for each area. (The robot cleans by area: VR7MD97714* model
only)
English 27
SmartThings App
SmartThings App
Open Source Announcement
The software included in this product contains open source software. To obtain the source code covered under
licenses which have the obligation of publishing source code (e.g. GPL, LGPL… etc),
please visit http://opensource.samsung.com/ and search by model name.
It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-ROM; a
minimal charge will be required.
The following URL http://10.250.141.155/solve/getTotalProjectList.do leads to open source license information as
related to this product. This offer is valid to anyone in receipt of this information.
English28
Maintenance
Maintenance
Cleaning and maintaining the Clean Station
• Be sure that the power code of the Clean Station is unplugged before handling with the Clean Station.
• When cleaning the exterior, wipe with water only.
-Do not use detergent.
Cleaning the Waste Water Tank
1. Detach the Waste Water Tank from the Clean Station by
pulling the handle on the top.
2. Open the lid and empty out the Waste Water Tank and
clean it thoroughly.
3. Close the lid.
English 29
Maintenance
Maintenance
4. 
area shown, you should hear it click.
• If the lid is not fully closed, the product may
malfunction or may result in problems with the
product.
5. Insert the Waste Water Tank in the Clean Station.
English30
Maintenance
Replacing the Dust Bag
1. Detach the lid by pulling the handle on the top.
PULL
2. Hold the Dust Bag guide handle and push it in the
direction of the arrow shown.
PULL
3. Detach the Dust Bag from the product by pulling it
upward.
• Trash out the used Dust Bag.
PULL
4. Replace it with a new Dust Bag.
• 
the grooves on the holder in the direction of the
arrow shown.
English 31
Maintenance
Maintenance
PULL
PULL
5. Push the top of the Dust Bag guide holder in the
direction of the arrow shown until you hear it click.
6. Close the lid.
English32
Maintenance
Cleaning the Fine dust Filter
1. Grasp the grooves at the rear of the Clean Station and
detach the Fine dust Filter cover.
2. Detach the Fine dust Filter and shake out the dust.
3. 
you hear them click.
English 33
Maintenance
Maintenance
Cleaning the Washboard
PULL
1. Detach the Washing Plate by lifting the handle that
says ‘PULL’.
2. Clean the cover with water and dry it completely in the
shade.
PULL
3. Assemble the Washing Plate back into the Clean
Station.
NOTE
• Rinse the Washing Plate only with clean water.
-Do not use detergent.
English34
Maintenance
Cleaning the bottom cover
CAUTION
• Be sure that both the Clean Water Tank and the Waste Water Tank are disassembled before lying the Clean
Station on its side.
• Detach both the Extra Plate and the Washing Plate.
- A risk of personal injury or material damage exists.
• 
1. 
screws on the bottom cover in the unlock direction
( ).
2. Detach the bottom cover and remove any foreign
matter.
3. Clean the cover with water and dry it completely in the
shade.
English 35
Maintenance
Maintenance
4. Attach the bottom cover to the Clean Station.
5.  ).
6. Be sure to stand the Clean Station upright back to its
position after cleaning.
English36
Maintenance
Descaling the Steamer
Descaling
1. Press the and buttons on the top of Jet Bot Combo simultaneously for 7 seconds.
2. Dilute 100g of citric acid into water (1L) in the Clean Water tank and insert it into the Clean Station.
3. Press the and buttons on the top of Jet Bot Combo simultaneously for 7 seconds.
4. 
Rinsing
1. Pour water into the Clean Water Tank.
2. Press the and buttons on the top of Jet Bot Combo simultaneously for 7 seconds.
3. 
CAUTION
• Do not put anything other than citric acid and water when descaling.
• Do not use citric acid other than when descaling.
NOTE
• Due to the nature of the product, it is recommended to carry out descaling once a year.
• Descaling cannot be paused and product will be ready to be used once all procedures including rinsing are done.
• If a descaling alarm goes off, be sure to descale to maintain product quality.
• The steam cleaning function cannot be used after a certain period of time has passed after the descaling alarm
goes off.
English 37
Maintenance
Maintenance
Maintaining and cleaning the Jet Bot Combo
Before maintenance work, you should set the Jet Bot Combo as Power-Saving Mode.
Emptying and cleaning the Dustbin
1. Detach the Upper Cover by lifting the center of it.
2. Hold the Dustbin handle and lift the Dustbin up.
3. Open the Dustbin cover by pulling and lifting the hook
on the side of the Dustbin.
4. Detach the Pre-motor Filter from the Dustbin cover.
English38
Maintenance
5. Remove the dust from both the Pre-motor Filter and
the Dustbin, clean them with water and dry both
completely in the shade.
6. Attach the Pre-motor Filter to the DustBin’s lid, then
close the Cover.
• Insert the Pre-motor Filter’s handles facing
upward.
• Push the Dustbin’s lid until you hear it click, so that
it remains closed.
English 39
Maintenance
Maintenance
7. Insert the Dustbin into the Jet Bot Combo.
• Hold the Dustbin’s handle and insert it into the Jet
Bot Combo, then put the handle down.
8. Close the Upper lid.
English40
Maintenance
Cleaning the brush
1. Push the Brush Cover Lock to the right to unlock.
2. Detach the brush and use the Cleaning tool to clean
the brush.
3. Detach the brush cover and use the Cleaning tool to
clean the brush.
• 
brush from the groove on the right.
4. 
then push the left side into it.
English 41
Maintenance
Maintenance
1
2
5. 
attached to the rear of the brush cover with the
grooves.
• Be sure that the hooks are aligned with the
grooves.
6. Push the Brush Cover Lock to the left to lock.
English42
Maintenance
Cleaning the Roller
1. 
in the direction of the arrow shown.
2. Detach the Roller by lifting it upward.
3. Use the Cleaning tool to clean the Roller.
4. Assemble the Roller.
English 43
Maintenance
Maintenance
5. Fix the Roller’s set hook until you hear it click.
Cleaning the Spin brush
Wrap around the Spin Brush with a steamed towel or such
for around 10 seconds and clean it.
When hair, threads, etc. are tangled in the Spin Brush,
use a screwdriver to detach the Spin Brush then remove
anything that is tangled.
English44
Maintenance
Cleaning the Driving Wheel
1. 
over, and place it gently on the cloth.
2. Clean the Driving Wheels using the Cleaning tool.
Cleaning the Mops
1. Detach both Mops attached to the bottom of the Jet
Bot Combo.
2. Detach both Mop Spin boards.
English 45
Maintenance
Maintenance
3. Clean the Mops and the Mop Spin boards.
4. Attach both Mop Spin boards.
5. Attach both Mops onto the product.
• Attach the two Mops by aligning them with the
groove in the center so that they do not overlap
each other.
• Fold the Mop as shown in the picture and attach it
aligned with the center of the Mop Spin board.
English46
Maintenance
Cleaning and maintaining the Sensor Window
If the Sensor Window gets contaminated, it may have a negative impact on the performance quality. To maximize
the quality of performance, wipe the Sensor Window with a soft cloth regularly. Refer to the diagrams below for the
locations of each Sensor.
Jet Bot Combo
LiDAR 센서
LiDAR 센서
LiDAR sensor
3D Sensor
(Model
VR7MD96514*)
(Model
VR7MD97714*)
Obstacle Detect
ToF Sensor
Carpet Detect
Sensor
LiDAR sensor
Obstacle Sensor
Cliff Sensor
Signal
Transmitter
Signal
Transmitter
Clean Station
Charging Signal
Transmitter
Charging Signal
Transmitter
Charging Signal Transmitter
English 47
Troubleshooting
Troubleshooting
Voice Guidance Checklist
1. The Status Indicator turns red and blinks with a Voice guidance.
2. Press the Reset button and check the instructions below and take appropriate actions.
3. When pressing the Reset button of the Jet Bot Combo, the Status Indicator turns white.
Voice Guidance Checklist

Please move me somewhere else.
The Jet Bot Combo is caught, stuck or trapped while moving
around.
• Set the Jet Bot Combo as Power-Saving Mode and move it
to another area.
Please remove the brush and take out
whatever’s stuck in there.
Foreign matter caught in the brush
• Set the Jet Bot Combo as Power-Saving Mode and remove
the foreign matter from the brush.
Something’s stuck in the side brush.
Please remove it.
Foreign matter caught in the Spin Brush
• Set the Jet Bot Combo as Power-Saving Mode and remove
the foreign matter from the Spin Brush.
Please check the left wheel to see if there’s
something stuck in it.
Foreign matter caught in the left Driving Wheel
• Set the Jet Bot Combo as Power-Saving Mode and remove
the foreign matter from the left Driving Wheel.
Please check the right wheel to see if there’s
something stuck in it.
Foreign matter caught in the right Driving Wheel
• Set the Jet Bot Combo as Power-Saving Mode and remove
the foreign matter from the right Driving Wheel.
Something is caught in the left Mop.
Foreign matter caught in the left Mop
• Set the Jet Bot Combo as Power-Saving Mode and remove
the foreign matter by detaching the Mop Spin board.
Something is caught in the right Mop.
Foreign matter caught in the right Mop
• Set the Jet Bot Combo as Power-Saving Mode and remove
the foreign matter by detaching the Mop Spin board.
Something’s wrong with the front bump
sensors. Please open the cover and check. The
bumper might be jammed, or there might be
something stuck in there.
Bump Sensor needs to be checked.
• Press the Reset button to turn it back on.
• When the Status Indicator remains in red color and blinks,
check if there’s any small foreign matter between the
bumper and the main body. If there is, remove the foreign
matter.
Something’s wrong with the LiDAR bump
sensor. The LiDAR cap might be jammed, or
there might be something stuck in there.
Bump Sensor needs to be checked.
• Press the Reset button to turn it back on.
• When the Status Indicator remains in red color, check if
there’s any foreign matter between the LiDAR sensor and
the main body. If there is, remove the foreign matter.
Can’t see anything.
Please clean the front with a soft cloth.
Foreign matter accumulated on the Obstacle Sensor Window.
• Set the Jet Bot Combo as Power-Saving Mode and clean the
Obstacle Sensor Window at the front with a soft cloth.
English48
Troubleshooting
Voice Guidance Checklist
Something’s wrong with the cliff sensor.
Please clean the 4 small black windows
underneath with a soft cloth.
Foreign matter accumulated on the Cliff Sensor
• Set the Jet Bot Combo as Power-Saving Mode and clean the
4 small black windows underneath with a soft cloth.
Please insert the bin so cleaning can start. Dustbin is not inserted.
• Detach the Dustbin and insert it again.
The LIDAR sensor needs to be reset. Press the
Reset button to turn it on again. If that doesn't

There is a problem with the LiDAR sensor
• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
Something's wrong with the main system.
Press the Reset button to turn it on again. If

There is a problem with the main system
• Press the Reset button to turn it back on. If the notice
remains, contact Customer Service.
Robot vacuum is in a no-go zone and can't
move. Move it out of this zone.
The result of the location recognition indicates that the Jet Bot
Combo is placed within the No-go Zones.
• Check the No-go Zones of the mobile App.
The 3D sensor needs to be reset. Press the
Reset button to turn it on again. If that doesn't

There is a problem with the 3D sensor
• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
The object recognition sensor needs to be reset.
Press the Reset button to turn it on again. If

There is a problem with the object recognition sensor
• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
The monitoring camera needs to be reset. Press
the Reset button to turn it on again. If that

There is a problem with the monitoring camera sensor
• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
The AI processor isn't working properly. Press
the Reset button to turn it on again. If that

• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
Reset the battery connection by pressing the Reset
button to turn it on again. If you hear this message
again after that, contact Customer Service.
There is problem with the battery connection.
• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
Something went wrong with the battery
connection. Reinsert the battery or press the Reset
button to turn it on again. If you hear this message
again after that, contact Customer Service.
There is problem with the battery connection.
• Press the Reset button to turn it back on.
• If the notice remains, contact Customer Service.
Please attach the Waste Water Tank. • Insert the Waste Water Tank
Insert the Washing space. • Insert the Tub.
The Washing space is full. • Empty out the Tub.
The Washing space of the Clean Station is full,
so the station can’t wash the robot vacuum’s
Mop. Empty the Washing space.
• Empty out the Tub.
49English
Troubleshooting
Troubleshooting
Voice Guidance Checklist
There’s no Clean Water Tank in the Clean
Station, so the station can’t wash the robot
vacuum’s Mop. Insert a Clean Water Tank and
start again.
• 
There’s no Waste Water Tank in the Clean
Station, so the station can’t wash the robot
vacuum’s Mop. Insert a Waste Water Tank and
start again.
• Insert the Waste Water Tank and restart the cleaning.
There’s no washing plate in the Clean Station,
so it can’t wash the robot vacuum’s mop. Check
if it’s installed correctly and start again.
• Insert the Washing Plate and restart the cleaning.
The Clean Water Tank of the Clean Station is
empty, so it can’t wash the robot vacuum’s mop.
Fill it with water and start again.
• Fill the water and restart the cleaning.
The Waste Water Tank of the Clean Station
is full, so the station can’t wash the robot
vacuum’s Mop. Empty it and start again.
• Empty out the water and restart the cleaning.
The Washing space of the Clean Station is full,
so the station can’t wash the robot vacuum’s
Mop. Empty it and start again.
• Empty out the water and restart the cleaning.
A leak was detected in the Clean Station, so the
station can’t wash the robot vacuum’s Mop. If
the error persists, contact Customer Service.
• If the same problem occurs continuously, contact Customer
Service.
There’s no Clean Water Tank in the Clean
Station, so the station can’t wash the robot
vacuum’s Mop. Insert a Clean Water Tank
• 
There’s no Waste Water Tank in the Clean
Station, so the station can’t wash the robot
vacuum’s Mop. Insert a Waste Water Tank.
• Insert the Waste Water Tank.
There’s no washing plate in the Clean Station,
so the station can’t wash the robot vacuum’s
Mop. Install the plate properly.
• Insert the Washing Plate.
The Clean Water Tank of the Clean Station is
empty, so it can’t wash the robot vacuum’s mop.
Fill it with water.
• Fill the water.
The Waste Water Tank of the Clean Station
is full, so the station can’t wash the robot
vacuum’s Mop. Empty it.
• Empty out the water.
The Washing space of the Clean Station is full,
so the station can’t wash the robot vacuum’s
Mop. Empty it.
• Empty out the water.
• 
English50
Troubleshooting
Corrective measures before reporting a problem
If the product is not faulty, a service fee may be charged, therefore make sure to read the manual throughly.
Symptom Checklist
The Jet Bot Combo is not
working at all.
• Check if the Status Indicator is on.
• Check if the Jet Bot Combo’s battery is depleted.
• When the Jet Bot Combo’s Status Indicator turns red and stays red, place the
Jet Bot Combo manually on the Clean Station to charge it.
• When you manually charge the Jet Bot Combo due to complete discharge of
its battery, the buttons on the Jet Bot Combo do not work. When charging is
partially complete (about 10-20 minutes later), the Status Indicator is on and
the buttons work again.
The Jet Bot Combo has
stopped during cleaning.
• When the Jet Bot Combo’s Status Indicator turns red and stays red, place the
Jet Bot Combo manually on the Clean Station to charge it.
• When the Jet Bot Combo is immobilized by an obstacle such as a cord,
obstacles, threshold, a raised spot, etc., pick it up and move it away from the
obstacle.
-If any fabric or string is caught in a Driving Wheel, set the Jet Bot Combo as
Power-Saving Mode and remove the fabric or string before using it again.
• Check whether the No-go Zones are set.
Suction power is weak.
• When there’s too much dust in the Dustbin, suction power may get weakened.
Set the Jet Bot Combo as Power-Saving Mode and empty the Dustbin.
• If the brush at the bottom of the Jet Bot Combo is blocked by foreign matter,
set the Jet Bot Combo as Power-Saving Mode and remove foreign matter from
the brush.
• When noise suddenly increases, set the Jet Bot Combo as Power-Saving Mode
and empty the Dustbin.
The Jet Bot Combo cannot

• Check if there’s a power failure or whether the power plug is unplugged.
• Remove any obstacles around the Clean Station that may prevent the Jet Bot
Combo from returning to the Clean Station.
• When there’s foreign matter on the charging terminals, clean them with a soft
cloth, as charging can be affected.
• Clean the foreign matter off the terminals.
Something’s wrong with
the Mops.
• Check if there’s foreign matter by detaching the Mop Spin board.
The Mops don’t operate
properly.
• Check if there’s foreign matter by detaching the Mop Spin board and resume
cleaning.
• If the same problem occurs continuously, contact Customer Service.
The Jet Bot Combo is
cleaning in Dust Suction
Mode although it is set as
Mop/Mop + Dust Suction
cleaning Mode.
• When the Mop Spin board is not assembled, the mode changes to Mop/Mop +
Dust Suction cleaning Mode and starts cleaning.
• Check if both sides of the Mop Spin board are attached.
• If the same problem occurs continuously, contact Customer Service.
51English
Troubleshooting
Troubleshooting
Symptom Checklist
The Jet Bot Combo
suddenly cleans
diagonally.
• 
• The Jet Bot Combo may clean in a diagonal direction if it is moving to another
area using the shortest route. It may also move at a diagonal if it did not make
contact with an obstacle at a right angle, if it was charged in a skewed direction

Jet Bot Combo does not
clean some places.
• Check whether the Clean Station is installed in a narrow passage or near a
room door and move it to another place.
-If the Clean Station is installed in a narrow passage or near a room door, the
Jet Bot cannot pass through the passage or the door.
• Check whether the places the Jet Bot does not clean are set as No-go Zones.
The Jet Bot Combo cannot

• If the Jet Bot Combo does not start cleaning from the Clean Station, or if the

the previous installed place, the Jet Bot Combo cleans all areas, which is not
based on the created map.
-Start cleaning from the Clean Station.
-When the Jet Bot Combo creates a map and the Jet Bot Combo starts
cleaning, make sure the Jet Bot Combo starts operating parallel to the wall.
-
front side of the Clean Station.
The map which the Jet
Bot Combo has created is
different from the saved
map and the map is also
drawn askew.
The Jet Bot Combo does
not detect and crosses
No-go Zones.
• If the Jet Bot Combo does not start cleaning from the Clean Station, the set
No-go Zones function does not work. Therefore, start cleaning from the Clean
Station to use the function.
The Intelligent Power
Control function works on

• 
body a bit lifted up.
• Check whether there are any foreign matter on the Cliff Sensor which is at the
bottom of the Jet Bot Combo.
• 
The Intelligent Power
Control function does not
work.
• 

function may not work.
The Jet Bot Combo makes
a squeaking sound while
cleaning.
• Check whether the brush cover on the bottom is properly assembled.
• The rubber that sweeps away dust may make a sound due to friction with the

• If the same problem occurs continuously, contact Customer Service.
SmartThings App cannot
be installed.
• To check the compatibility of the SmartThings App with your smartphone, visit
‘Play Store’ or ‘App Store’.
• The supporting OS version for the SmartThings App may change later.
• For rooted smart devices, standard installation and use will not be guaranteed.
English52
Troubleshooting
Symptom Checklist
I have installed the
SmartThings App, but the
Jet Bot Combo fails to be
connected.
• Connect the Jet Bot Combo to a wireless router by referring to the
‘SmartThings App’ of the user manual.
I fail to log into the
SAMSUNG account.
• Check your ID and password on the screen of the SAMSUNG account.
During product
registration, the wireless
router I want to connect
cannot be searched.
• Cancel the product registration, run the SmartThings App again, and try the
product registration again.
During product
registration, the password
of the connecting wireless
router is not input
correctly.
• Cancel the product registration, run the SmartThings App again, and try the
product registration again.
• Press and hold the wireless router you want to connect on the network list, and
delete the network to initialize the password.
During product
registration, button
is pressed and held as
instructed but the next
step does not appear
• Press the button until you hear it beep.
• If the next step does not appear within seconds, press once more.
• In the case of iOS, hold down the button on the Jet Bot Combo for at least

A message of the product
registration failure
appears.
• Try the product registration procedure again by referring to the pop-up
messages.
• Please refer to the “Setting up the wireless router” in the user manual.
• Please refer to the steps for completing the product registration in the user
manual section “Registering a device to the SmartThings App”.
• When the product registration fails repeatedly, restart the SmartThings App
and try the product registration.
• The SAMSUNG account for both App log in and the product registration must
be the same.
• All users should use the SAMSUNG account issued by the country which
launches the product.
The Jet Bot Combo is not
connected to Wi-Fi.
• Check the setting status of the wireless router.
Even though the Jet Bot
Combo is connected to
a smartphone without
a problem, the Jet Bot
Combo does not work with
the smartphone.
• Try turning off the SmartThings app and turning it back on, or disconnect and
reconnect the smartphone and the wireless router. Alternatively, press the
button on the Jet Bot Combo to put it into Power-Saving Mode, then turn it off,
wait a few minutes, and then turn on the SmartThings app again.
The Jet Bot Combo on the
SmartThings App fails to
start.
• 
• Connect the wireless router to Jet Bot again by referring to the ‘SmartThings
App’ on the manual.
53English
Troubleshooting
Troubleshooting
Symptom Checklist

the Jet Bot Combo appears
on the SmartThings
App though the Jet Bot
Combo’s registration
has completed without a
problem.
• Close the SmartThings App and then run it again.
• Check whether there is an internet connection problem of the wireless router.


the Jet Bot Combo appears
on the SmartThings App
during normal operation
of the App.
• If the Jet Bot Combo is distant from a wireless router, connection cut may
occur.
• Close the SmartThings App and restart the App.
• If the connection cut occurs repeatedly, try the product registration again.
• When the SSID/password of a wireless router is changed, try the product
registration again.
• Check whether the Jet Bot Combo is in the Power-Saving Mode. Press the
to cancel the Power-Saving Mode.
A map cannot be saved.
• 
map with the SmartThings App.
• When the Jet Bot Combo starts cleaning from the Clean Station and completes
cleaning one time in Auto Clean, a map is saved.
When controlling with a
smartphone, a response is
delayed.
• If the Jet Bot Combo and the smartphone are not connected to the same
wireless router, a response can be delayed depending on the network
environment.
English54
Appendix
Appendix
Product Specication
Width Width
Depth Depth
Height
Height
Classication Items VR7MD97714* VR7MD96514*
Mechanical

Weight 

Size (mm)
(Width X Height X Depth)
Jet Bot Combo : 359 X 100 X 364
Clean Station : 444 X 547 X 510
Cleaning Methods LiDar Location detection
Button Methods Touch type
Electrical

Power consumption Jet Bot Combo : 70 W (Spot Cleaning)
Clean Station : 1200 W
 
Cleaning part
Cleaning functions
Auto Clean, Room Clean, Spot
Cleaning, The robot cleans
by area
Auto Clean, Room Clean, Spot
Cleaning
Additional functions
Energy-Saving Mode,
Downtime Mode, Scheduled
Cleaning, No-go Zones,
The Home monitoring, Pet
care service, Bixby Voice
Recognition
Energy-Saving Mode,
Downtime Mode,
Scheduled Cleaning,
No-go Zones
Charging time
Dust suction + Mopping / Mop :
About 300 minutes
Dust Suction :
About 240 minutes
Charging type Auto charging / Manual charging
Wi-Fi Frequency range 2412 - 2472 MHz
Transmitter power (Max)
20 dBm
Bluetooth
(BLE)
Frequency range 2402 - 2480 MHz
Transmitter power (Max)
20 dBm
• Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and with
the relevant statutory requirements in the UK. The full text of the EU declaration of conformity and the UK
declaration of conformtiy is available at the following internet address: http://www.samsung.com. go to Support
> Search Product Support and enter the model name.
55English
Appendix
Appendix
Usage Time
Suction Mode Suction Power Usage Time
Dust suction + Mopping
Max

Smart
About 80 minutes
Normal

Quiet

Dust Suction
Max

Smart

Normal

Quiet

Mop
-

NOTE
Charging and usage time may differ depending on the conditions of use.
English56
Memo
DJ68-00907G-01
If you have any questions or comments relating to Samsung products,
please contact the SAMSUNG customer care center.
Country Customer Care Center Web Site
ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support
NETHERLAND 088 90 90 100 www.samsung.com/nl/support
NORWAY 21 62 90 99 www.samsung.com/no/support
DENMARK 70 70 19 70 www.samsung.com/dk/support
FINLAND 030-622 75 15 
SWEDEN 0771-400 300 www.samsung.com/se/support
SPAIN 91 175 00 15 www.samsung.com/es/support
SWITZERLAND 0800 726 786 www.samsung.com/ch/support (German)
www.samsung.com/ch_fr/support (French)
PORTUGAL
210 608 098

Dias úteis das 9h às 20h
www.samsung.com/pt/support
… 52 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Samsung VR7MD96514 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Samsung VR7MD96514 in the language / languages: English as an attachment in your email.

The manual is 10.47 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Samsung VR7MD96514

Samsung VR7MD96514 User Manual - German - 60 pages

Samsung VR7MD96514 User Manual - Dutch - 58 pages

Samsung VR7MD96514 User Manual - French - 58 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info